Provider Support Assistant - Pediatrics Medicine

About the role

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

Responsibilities

• Perform various appointment and access-related duties including scheduling, canceling, rescheduling, and providing general appointment information and directions.
• Utilize multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic).
• Coordinate services across multiple Duke Health locations, departments, and providers.
• Communicate professionally and effectively, verbally and in writing, with patients, referring providers, colleagues, and Duke Providers.
• Review providers’ templates in Epic vs QGenda to ensure they match and are correct.
• Review providers’ schedules to ensure patients are scheduled correctly and make adjustments where needed.
• Ensure appointment times are coordinated correctly if a patient has multiple appointments.
• Manage the patient intake process: compile information and produce new patient folders.
• Manage Med-Peds resident template development and schedule audits.
• Answer telephone, take and deliver messages to physicians, nurses, and others, reporting obtained medical information accurately, completely, and timely.
• Disseminate messages according to practice communication standards.
• Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
• Send and collect referrals, patient records, and other documentation as requested by provider(s).
• Complete reimbursements for providers in Concur.
• Submit supply orders in Buy@Duke.
• Handle calendars for student learners.
• Assist with scheduling conference rooms and meetings.

Requirements

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

Schedule

The schedule for this position is day shifts, Monday–Friday, with no weekends or holidays.