Provider Support Assistant

About the role

This organization is a medical practice specializing in dermatology, providing medical, surgical, and cosmetic care through state-of-the-art facilities. Established in 2006, it serves patients by focusing on high-quality care and an outstanding patient experience, supported by a culture grounded in values such as accountability, professionalism, teamwork, and patient-centered service.

The Provider Support Assistant role is designed to support healthcare professionals by delivering comprehensive administrative and patient assistance through virtual technologies. This position enhances workflow efficiency, improves patient interactions, and supports the delivery of quality care by managing information flow, scheduling, and related tasks with attention to confidentiality and professionalism.

Responsibilities

• Serve as a liaison between providers and patients to support ongoing care
• Provide pathology and laboratory results to patients
• Complete medical records requests
• Process prescription refill requests
• Manage medication prior authorization requests
• Perform other duties as assigned, adapting to evolving requirements

Requirements

• High school diploma or equivalent; healthcare-specific training preferred but not required
• Friendly, polite, and professional demeanor
• Strong written and verbal communication skills
• Empathy and caring attitude toward patients
• Self-motivated, detail-oriented, and able to work independently
• Ability to maintain patient confidentiality and comply with HIPAA and relevant regulations
• Reliable high-speed wired internet connection and a quiet, private home workspace
• Residency in Alabama is required

Benefits

• Weekly pay
• Paid training
• Opportunities for advancement
• Employee assistance program (EAP)
• Employee discount on cosmetic services and products