Provider Support Coordinator
About the role
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
The Provider Support Coordinator supports the Practice Access Management (PAM) team at the intersection of data quality and provider engagement. This role is equally operational and customer-facing: Provider Support Coordinators execute data and administrative workflows in Salesforce in addition to conducting structured outbound outreach to provider offices on behalf of BlinkRx. PSCs are often the first point of contact a provider office has with BlinkRx, and play a critical role in establishing the foundation for PAM-led growth. The ideal candidate is detail-oriented and process-driven, with strong communication skills and confidence engaging professionally with provider offices.
Responsibilities
- Create, update, and maintain provider accounts and contacts in Salesforce following standardized processes to keep practice records accurate and complete.
- Clean up records by fixing duplicate accounts and contacts, correcting associations, reassigning holding