Provider Supervisor, Medical Services

About the role

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care, combining medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered treatment to hundreds of thousands of individuals facing crises.

What You'll Do

The Regional Supervisor, Medical Services – West Region provides oversight of medical services delivered by medical staff across all Connections facilities. This position ensures appropriate staffing, scheduling, and clinical decision-making related to patient admissions, treatment, and discharge. The Medical Services Supervisor provides both clinical care and operational leadership and is expected to provide shift coverage as needed, with a minimum of 25% of weekly hours dedicated to direct clinical care.

Medical Services Oversight and Staffing

• Provides oversight of Medical Services staff and ensures adequate staffing coverage across all facilities
• Maintains provider schedules for all markets in collaboration with Workforce Management and adjusts coverage as operational needs arise
• Supports appropriate clinical staffing and decision-making related to patient admissions, treatment, and discharges

Clinical Care and Patient Flow

• Provides direct clinical care for a minimum of 25% of weekly hours as a BHMP, including clinical assessment and treatment of patients across locations
• Provides shift coverage as needed to support the medical team and ensure continuity of patient care
• Monitors patient flow throughout the facility and partners with leadership to identify and address internal or external barriers to patient movement
• Communicates and collaborates with external organizations to coordinate patient care and support continuity of services

Leadership and Team Development

• Assists with hiring, onboarding, training, motivating, and developing Medical Services staff
• Supports performance management and conflict resolution and promotes professional conduct among Medical Services staff
• Provides leadership, guidance, and support to Medical Services staff to promote effective teamwork and quality patient care
• Manages students, residents, and university contracts as required

Operations and Compliance

• Ensures provider payroll is completed accurately and reflects all hours worked across assigned markets
• Collaborates with Workforce Management and operational leadership to support accurate scheduling and staffing
• Helps develop and lead trainings for Medical Services staff across Connections hospital markets
• Travels to other Connections locations as needed to support training, clinical operations, and organizational initiatives

Requirements

• Completion of an accredited Physician Assistant or Nurse Practitioner program with psychiatric certification
• Psychiatric certification required
• Three years of experience in crisis mental health and/or the delivery of behavioral health treatment to children, adolescents, or adults
• Experience providing treatment to children, adolescents, and adults
• Two years of experience in a supervisory position
• Licensed in each state where Connections operates a facility (AZ, PA, WA, VA), with appropriate board certification, valid DEA certification, and X-waiver or other applicable prescribing authorization as required

Preferred Qualifications

• Continued education or advanced training related to psychiatric, behavioral health, or crisis care services

Benefits

Full-time only:

• Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All Employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan