Provider Success Manager - Montgomery, Alabama

About the role

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA).

Responsibilities

• Serve as the primary point of contact for provider primary care partners.
• Build trusted, consultative relationships to drive adoption of CA.
• Support Provider Recruitment Activities as Product SME.
• Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices.
• Cross-functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Requirements

Candidates for this role must reside in Montgomery, Alabama counties and be willing to travel to practices up to 5 days a week.

Qualifications

• 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• Deep understanding of primary care and/or ambulatory care workflows and proven success implementing, improving or changing clinical process workflow.
• Knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• Strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.

Skills

• Knowledge of value based care models, population health or quality improvement.
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS.

Benefits

Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews.

Physical Well-Being: Comprehensive medical, dental, and vision coverage.

Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy.

Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities, reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, enabling collaboration with global teams, paid parental leave for all new parents, and much more!

Pay

A reasonable estimate of the base salary range for this role is: $107,700—$140,000 USD.

Schedule

Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.