Provider Success Manager - Mississippi
About the role
At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions. We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value‑based care. This is a results‑driven, user‑facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data‑driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Birmingham, Alabama counties and be willing to travel to practices up to 5 days a week.
Responsibilities
- Serve as the primary point of contact for provider primary care partners; build trusted, consultative relationships to drive adoption of Counterpart Assistant (CA).
- Support provider recruitment activities as a product SME: partner with the CA GTM team to execute provider onboarding and training best practices, focusing on strong in‑office workflows and working closely with clinical and non‑clinical staff to drive effective platform adoption.
- Optimize provider success and retention: implement and oversee a structured engagement plan to ensure providers maximize use of the platform, achieve measurable success in value‑based care, and remain long‑term partners.
- Lead data‑driven decision‑making: analyze provider performance metrics, proactively identify trends, opportunities, and risks with partner practices, and drive interventions to improve outcomes and increase platform utilization.
- Influence and drive adoption of best practices: implement CA best practices across various types of primary care physician practices.
- Act as a cross‑functional player: collaborate with internal teams (sales, product, operations) to refine Counterpart Health’s offerings based on provider feedback and market trends.