Provider Success Manager - Birmingham, Alabama

Candidates for this role must reside in Birmingham, Alabama counties and be willing to travel to practices up to 5 days a week. This individual will travel up to 75% of the time to foster relationships and support provider practices.

About the role

As a Provider Success Manager, you will establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). You will own and manage provider relationships, serve as an external product SME, and drive overall customer success. This results-driven, user-facing role leverages your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand market presence and enhance value for partners.

Responsibilities

• Serve as the primary point of contact for provider primary care partners.
• Build trusted, consultative relationships to drive adoption of CA.
• Partner with the CA GTM team to execute provider onboarding and training best practices, focusing on devising strong in-office workflows and collaborating with clinical and non-clinical staff to drive effective adoption of the platform.
• Implement and oversee a structured engagement plan to ensure providers maximize platform use, achieve measurable success in value-based care, and remain long-term partners.
• Analyze provider performance metrics and proactively identify trends, opportunities, and risks with partner practices; drive interventions to improve outcomes and increase platform utilization.
• Implement CA best practices across various types of PCP practices.
• Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Requirements

• 5–7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of provider adoption and retention.
• Proven ability to build collaborative relationships with clinicians and staff to drive operational change and translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• Deep understanding of primary care and/or ambulatory care workflows and proven success implementing, improving, or changing clinical process workflows.
• Knowledge of EHRs (ideally in a primary care setting), medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• Strong project management skills with the ability to prioritize competing initiatives and drive measurable outcomes.

Preferred Qualifications

• Understanding of value-based care models, population health, or quality improvement.
• Experience implementing value-based care tools and technology products in primary care.
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, and HEDIS.

Benefits

• Financial Well-Being: Competitive base salary, equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews.
• Physical Well-Being: Comprehensive medical, dental, and vision coverage.
• Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy; remote-first culture.
• Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
• Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, paid parental leave for all new parents.

Pay

A reasonable estimate of the base salary range for this role is: $107,700 USD – $140,000 USD.