Customer Success Manager (Dallas/Atlanta)

About Magma Math: Magma is one of the world’s fastest‑growing edtech companies, transforming math education through AI. The platform turns handwritten solutions into digital insights, giving teachers real‑time visibility into student progress and enabling more inclusive, engaging, and effective math classrooms.

About the role

You’ll own a portfolio of district partners across the Southeast and build relationships that keep educators engaged, confident, and returning. As a trusted advisor to district stakeholders—including administrators, curriculum directors, coaches, and teachers—you’ll use deep product knowledge and a passion for education to guide leaders, drive adoption, and champion best‑in‑class math instruction. You’ll collaborate closely with Account Management, Product, and Sales to shape a seamless customer experience and help the team exceed expectations. At Magma, Customer Success is a growth engine, not a support function.

Primary Responsibilities

• Own relationships with district leaders and teachers; serve as their go‑to person.
• Understand each district’s goals and make Magma indispensable to achieving them.
• Monitor customer health through regular check‑ins and proactive outreach.
• Analyze usage data to spot trends, flag issues, and identify opportunities.
• Run onboarding and adoption end‑to‑end, setting customers up for success.
• Deliver training (virtual and onsite) that sticks.
• Turn happy customers into champions—case studies, testimonials, etc.
• Feed customer insights back to the product team to influence development.
• Spot risks early and partner with Account Managers to turn at‑risk accounts around before renewal.
• Hunt for expansion opportunities and help Account Managers grow existing accounts.

What You’ll Bring To The Magma Team

• 2–5 years of Customer Success experience (bonus for startup or ed‑tech background).
• Natural relationship‑builder with a proven track record of retaining strong relationships.
• Self‑starter energy—sets goals and pursues them.
• Sharp problem‑solver who relies on data and evidence for decision‑making.
• Genuine curiosity and willingness to become technically proficient with the product.
• Comfortable owning a room and bringing high energy to groups of any size.
• Willingness to travel ~20% and engage directly with customers.

Why You’ll Love Working Here

• Be part of a scale‑up on a mission that truly matters—transforming K‑12 math across the U.S.
• Join a tight‑knit, collaborative team that values and acts on your ideas.
• Travel to partner districts across the Southeast and beyond, seeing Magma in action.
• Your perspective shapes Magma’s growth; your voice carries real weight.
• See the ripple effect of your work—better math education and brighter outcomes at scale.

Location

Dallas, TX (hybrid) – in‑office 4 days per week at Walnut Hill and US‑75/N Central Expressway, or Atlanta, GA (must be local but remote). Travel ~20% to district sites.