Customer Success Manager (Dallas)

About the role

You'll own a portfolio of district partners across the Southeast and build the kind of relationships that keep educators engaged, confident, and coming back. Your mission is simple but meaningful: ensure every teacher, coach, and leader you work with gets real, lasting value from Magma.

The Role

• Own relationships with district leaders and teachers - be their go-to person
• Get deep on each district's goals and make Magma indispensable to achieving them
• Keep a pulse on customer health through regular check-ins and proactive outreach
• Dig into usage data to spot trends, flag issues, and find opportunities
• Run onboarding and adoption end-to-end, setting customers up for success
• Deliver training (virtual and onsite) that actually sticks
• Turn happy customers into champions - case studies, testimonials, the works
• Feed customer insights back to the product team to shape what gets built next
• Spot risks early - partner with Account Managers to turn at-risk accounts around before renewal
• Hunt for expansion opportunities and help AMs grow existing accounts

Primary Responsibilities

• Own relationships with district leaders and teachers - be their go-to person
• Get deep on each district's goals and make Magma indispensable to achieving them
• Keep a pulse on customer health through regular check-ins and proactive outreach
• Dig into usage data to spot trends, flag issues, and find opportunities
• Run onboarding and adoption end-to-end, setting customers up for success
• Deliver training (virtual and onsite) that actually sticks
• Turn happy customers into champions - case studies, testimonials, the works
• Feed customer insights back to the product team to shape what gets built next
• Spot risks early - partner with Account Managers to turn at-risk accounts around before renewal
• Hunt for expansion opportunities and help AMs grow existing accounts

What you'll bring to the Magma team

• 2–5 years in Customer Success (bonus points for startup or ed-tech experience)
• A natural relationship-builder with proven track-record of retaining strong relationships
• Self-starter energy - you set goals and chase them
• Sharp problem-solver who runs on data and evidence to inform decision-making
• Genuine curiosity and eager to get technical - you won't shy away from learning the product inside out
• Comfortable owning a room and naturally bringing high energy - whether it's to 5 people or 100
• Willingness to travel and eagerness to be in front of our customers

Why you'll love working here

• Be part of a scale-up on a mission that actually matters - transforming K-12 math across the U.S.
• A tight-knit, collaborative team that genuinely wants to hear your ideas - and has the openness to act on them
• Get out of the office - visit partner districts across the Southeast and beyond, see Magma in action, and witness firsthand how it's changing the way students learn math
• Your perspective shapes how Magma grows - this is a place where your voice carries real weight
• Your work here ripples outward - see better math education and brighter outcomes at scale

Location

Location: Dallas

Note: We are an in-office first culture. This role will be 4 days per week in office.