Provider Success Manager - Birmingham, Alabama

About the role

Counterpart Health is seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This results-driven, user-facing role serves as an external product SME who drives overall customer success by managing a portfolio of provider partnerships and ensuring practices successfully implement and maximize their use of the platform to thrive in value-based care.

Responsibilities

• Serve as the primary point of contact for provider primary care partners and build trusted, consultative relationships to drive adoption of CA.
• Partner with the CA GTM team to execute provider onboarding and training best practices, focusing on devising strong in-office workflows and collaborating with clinical and non-clinical staff to drive effective platform adoption.
• Implement and oversee a structured engagement plan to ensure providers maximize platform use, achieve measurable success in value-based care, and remain long-term partners.
• Analyze provider performance metrics and proactively identify trends, opportunities, and risks; drive interventions to improve outcomes and increase platform utilization.
• Implement CA best practices across various types of primary care practices.
• Collaborate with internal teams (sales, product, operations) to refine offerings based on provider feedback and market trends.

Requirements

• 5–7+ years of experience in provider engagement, healthcare account management, or value-based care consulting with a strong track record of provider adoption and retention.
• Proven ability to build collaborative relationships with clinicians and staff to drive operational change and translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• Deep understanding of primary care and/or ambulatory care workflows and experience implementing, improving, or changing clinical process workflows.
• Knowledge of EHRs (ideally in a primary care setting), medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• Strong project management skills with the ability to prioritize competing initiatives and drive measurable outcomes.
• Willingness to travel up to 75% of the time to foster relationships and support provider practices.
• Residence in Birmingham, Alabama counties.

Preferred Qualifications

• Understanding of value-based care models, population health, or quality improvement.
• Experience implementing value-based care tools and technology products in primary care.
• Familiarity with Medicare insurance, wellness visits, accurate coding, Stars, and HEDIS.

Benefits

• Financial Well-Being: Competitive base salary, equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews.
• Physical Well-Being: Comprehensive medical, dental, and vision coverage.
• Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, mental health resources, generous flexible time-off policy, and a remote-first culture.
• Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
• Additional Perks: Employee Stock Purchase Plan (ESPP), office setup expense reimbursement, monthly cell phone & internet stipend, paid parental leave, and more.