Provider Service Rep

About the Role

As a Provider Service Representative at RadNet, you will join a dedicated team of professionals who deliver quality, value, and access in 21st-century healthcare. You will align patients, providers, payors, and regulators to achieve the best clinical outcomes while growing our territory and increasing referrals.

Responsibilities

• Identify, prospect, and market contract imaging services to local IPAs, HMOs, medical groups, and referring physicians through cold calling, appointments, leads, and regular visits.
• Resolve service issues and concerns from referral sources.
• Brand the market and promote new services, hours, radiologists, equipment, and site-specific programs.
• Safeguard patient property and Patient Health Information (PHI) in accordance with company policies and legal requirements.
• Secure on-site medications following company procedures and legal standards.
• Protect company property, including cash and patient financial information.
• Exhibit professional behavior toward patients, coworkers, and the public.
• Respect patient boundaries and cultural sensitivities during all interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Requirements

• Bachelor’s degree/diploma in Marketing or a related field, or two to three years of related experience/training, or an equivalent combination of education and experience.
• Ability to respond to inquiries or complaints from customers, regulatory agencies, or business community members.
• Ability to present information effectively to top management, public groups, or boards of directors.
• Strong marketing/sales competencies, including communication, interpersonal skills, results orientation, customer focus, strategic thinking, and personal credibility.
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and internet usage.
• Passion for patient care, sound judgment, and professionalism in all situations.
• Structured work approach with the ability to prioritize in a fast-paced environment.

Benefits

• Comprehensive medical, dental, and vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) with employer match.
• Free imaging services at any RadNet center for you and your immediate family.