Provider Relations Coordinator

Responsibilities

• Communicate with multiple internal departments to determine medical provider relationships that currently exist in defined territory
• Identify and fulfill service offering gaps
• Develop a best practices strategy for defined territory
• Collaborate and partner with multiple departments, including but not limited to Marketing, Futures, and Client Advocacy on polices, processes and operations in order to develop solutions for strategic business needs
• Provide ongoing, professional, and effective touchpoints with medical providers
• Receive, respond, and troubleshoot external provider related issues
• Service as lien resolution manager: Review, negotiate and resolve medical liens with medical providers and/or insurance companies per Attorney direction
• Utilize the database system by inputting accurate and detailed field contact notes of provider-related database information
• Travel across multiple facilities, build relationships with staff/doctors and act as the point of contact between the firm and medical providers of varying specialties and vendor types
• Accountable for communicating importance of major milestones in treatment and ensure these expectations are met
• Gather, track and generate reports on KPIs as needed
• Serve as the principal liaison between internal departments and healthcare providers
• Develop and maintain comprehensive understanding of healthcare market trends and communicate opportunities to appropriate management/staff in a timely manner and on a regular basis
• Conduct effective customer sales meetings and contract negotiation discussions
• Educate new team members as to best practices
• Additonal ad hoc responsibilities as requested

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Communication or related degree and three (3) years of relevant experience or a combination of education, training and experience in a law firm setting (preferably Personal Injury)
• Subject matter expert with direct experience in medical lien resolution
• Sales/marketing specific background with focus on consultative selling and relevant healthcare experience preferred
• Excellent organizational skills and ability to effectively collaborate and negotiate with a variety of internal and external professionals (such as physicians, medical office staff, administrative staff of nursing homes and home care agencies, etc.)
• Experience with Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• Detail oriented with ability to “shift gears” and prioritize multiple demands
• Self-driven with strong problem solving, analytical, strategic and time management skills
• Outstanding presentation, written and verbal communication skills and the ability to discuss complex issues concisely to multiple audience levels
• Ability to work in a high pressure, fast paced environment
• Ability to travel as needed (up to 75%)
• Bilingual (preferred)

Hiring Range

$70,000-75,000/year

Benefits

• Medical and dental insurance
• 401(k) plan
• Paid time off
• Paid holidays

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

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