Provider Reimbursement Specialist

Position Purpose

Maintains relationships with physicians, hospitals, ancillary providers and Health Net's internal Provider Network Management Dept. Acts as first line contact for providers/hospitals on claims projects and other non-routine claim issues. Oversees, in conjunction with the Adjustment and New Day Unit Supervisors, resolution of project issues and is responsible to communicate final resolution to the provider/hospital or other business units and/or managers, as needed and/or as required.

Assists with policy and procedure interpretation. Researches, analyzes and resolves complex problems with claims development and finalization. Assists with complex claim issues and acts as the first line contact for providers on large projects and non-routine claim issues.

Manages projects in conjunction with assigned adjusters and/or regional units for research, analysis and resolution. Responds directly to the providers with final resolution of the issues, up to and including: root cause documentation/feedback, necessary corrective action plans and/or process improvement initiatives.

Manages routine periodic site visits to providers/physicians/facilities. Participates with Network Management in Joint Operating Committee (JOC’s).

Coordinates with Provider Network and Provider Data Management for contract data corrections. Identifies and reports to Provider Network Management contracting opportunities with problematic provider contracts based on root cause analysis.

Interprets Health Net’s Policy and Procedures as it relates to claim issues, providing interpretation and clarification on contracts and benefits. Coordinates with Provider Network Management (PNM) if unable to resolve with provider and internal departments.

Participates in process improvement activities working directly with the process improvement team to report root causes and facilitates corrective actions as needed.

Prepares monthly reports to management to document issues, action plans, and resolutions of quality initiatives and provider relation improvement initiatives.

Performs other duties as assigned.

Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
• Minimum of two years experience in medical claims review and/or claims appeal required.

Qualifications

• Bachelor’s degree in Health Services, Health Care/Hospital Administration, a related field or any combination of education and/or work experience providing equivalent background required.

Skills

• Skilled with fee schedules and claims analysis.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• A flexible approach to work with remote, hybrid, field or office work schedules.

Pay

$56,200.00 - $101,000.00 per year