Provider Onboarding & Retention Coordinator - Full Time - Days

Job Summary

The Provider Onboarding and Retention Coordinator facilitates a seamless onboarding and retention experience for new physicians and providers. This role serves as a resource and guide to both candidates and Medical Staff leaders, supporting new providers throughout their first year of employment.

Core Job Responsibilities

• Assess and identify staffing requirements, present new position requests to senior Medical Group leadership, and facilitate strategic staffing decisions.

• Manage and oversee the requisition process for new and replacement provider positions, ensuring all job postings are effectively created and managed.

• Use the applicant tracking system to streamline the recruitment process.

• Oversee the candidate onboarding process, ensuring all elements such as payor credentialing, medical staff credentialing, human resources documentation, orientation sessions, employee health appointments, and first-day procedures are efficiently organized and executed.

• Collaborate with various departments to facilitate a smooth transition for new hires and ensure compliance with all regulatory requirements.

• Work with the MVHS Medical Staff Office (MSO) to manage and organize credentialing information necessary for the development of a new physician credentialing file.

• Systematically manage onboarding and off-boarding documentation, ensuring files are up-to-date and workflows are efficient.

• Present credentialing information to Service Line Directors, Employment Coordinators, Department Managers, Medical Staff, Payor Enrollment Credentialers, and other relevant staff.

• Ensure stakeholders are informed regarding staff transitions and credentialing processes.

• Develop tailored onboarding schedules that facilitate a smooth integration process for each new provider in collaboration with the Director of Operations, Medical Directors, and practice managers.

• Ensure all necessary training, resources, and support systems are implemented to enhance their transition into the practice.

• Provide assistance to providers and their families in acclimating to MVHS and the Utica community.

• Schedule regular check-in meetings to monitor integration and address any orientation concerns.

• Maintain open lines of communication and foster a supportive environment to encourage engagement and promote long-term commitment and successful retention.

• Follow up with new hires after employment has begun to determine satisfaction with the process and assess opportunities for improvement.

Required Education/Experience Requirements

• High school diploma required.

• Five years of related experience, to include one year of healthcare experience.

• Excellent project management, critical thinking, and problem-solving skills.

• Demonstrates initiative, ability to organize, prioritize, meet deadlines, and follow through.

• Excellent communication skills including marketing, persuasion, and negotiation.

• Ability to establish rapport with physicians and build effective ongoing relationships with practicing physicians and administrators.

• Advanced proficiency in various computer applications, e.g., word processing, excel spreadsheet, e-mail, database management, and presentation software.

Job Details

• Req Id: 96694

• Department: MEDICAL GRP ADMIN

• Shift: Days

• Hours Worked: 8.00

• FTE: 1

• Work Schedule: HRLY NON-UNION

• Employee Status: A1 - Full-Time Union Non-Union

• Pay Range: $23 - $35 Per Hour