Provider Network Specialist
Overview
The role of Provider Network Specialist is a key role for Your Hearing Network (YHN). This role is essential to ensure the highest quality of provider relationships within the network. The role reports to the Director Provider Relations. Candidates must reside in either the EST or CST time zone to be considered. As a Provider Network Specialist for YHN, this strategic role plays a crucial part in ensuring our members have access to high-quality hearing care services. This position focuses on ensuring that existing providers are well-supported.
Responsibilities
Key Accountability for Provider Relations Network Management
Establish and maintain relationships with hearing care providers, including audiologists, ENT specialists, and hearing aid dispensers.
Monitor provider performance and service quality to ensure adherence to organizational standards and patient care expectations.
Provider Support
Serve as the primary point of contact for network providers, addressing their inquiries and resolving any issues.
Provide training and support to providers on organizational policies, procedures, and systems.
Cook up with providers to ensure timely and effective communication regarding network updates and changes.
Data Management
Collect, analyze, and report on data related to network performance, provider metrics, and patient outcomes.
Maintain accurate and up-to-date records of provider information, agreements, and performance evaluations.
Compliance and Quality Assurance
Ensure that network providers comply with relevant regulations, accreditation standards, and best practices in hearing care.
Conduct regular audits and evaluations of provider services and facilities to ensure high-quality care.
Address any compliance issues promptly and work with providers to implement corrective actions.
Collaboration and Coordination
Work closely with internal teams, including clinical, operations, and customer service, to align network strategies with organizational goals.
Collaborate with internal stakeholders, to enhance network capabilities and patient access to care.
Reporting and Documentation
Prepare and present regular reports on network performance, provider metrics, and strategic initiatives to senior management.
Document network activities, provider interactions, and key performance indicators to support continuous improvement efforts.
Qualifications
Three (3) years’ experience preferred in provider relations.
Experience working with healthcare providers, understanding their needs, and building strong relationships.
Familiarity with managed care principles is valuable.
Strong verbal and written communication skills.
Other Personal Characteristics and Experience:
Demonstrate an entrepreneurial spirit, managing change well, and being flexible to environment.
Comfortable calling providers on issues and concerns.
Willingness to go above and beyond daily to achieve best-in-class results.
Ability to work with highly detailed, complex, and emotionally sensitive information.
Ability to maintain a high degree of discretion, confidentiality, protection, and integrity.
Ability to prioritize and complete multiple complex work assignments.
Ability to work independently and in groups.
Excellent written and verbal communication skills.
Ability to provide and receive constructive feedback in a clear, concise, and respectful manner.
Demonstrate ability to meet deadlines.
Basic knowledge of data analysis, statistics, data integrity, and analytics with initiative and ability to further develop skills.
Education:
Bachelor’s degree in healthcare administration, or related field is preferred.
Equivalent work experience will be considered in lieu of a degree.
What We Have To Offer
Medical, dental, prescription, and vision benefits
24/7 virtual medical care
Employee Assistance Program for you and your family
401(k) with company match
Company-paid life insurance
Supplemental insurance for yourself, your spouse/partner, and your children
Pet Insurance
Commuter accounts
Company Values
- We Create Trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
- We are Team Players – We collaborate and network effectively across Demant. We take initiative and help each other to achieve our ambitious goals. We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
- We Apply a Can-do attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.
Details of Participation in Benefit Plans
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Equal Opportunity / Affirmative Action Employer
The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Pay Range
The pay range for this position is expected to be between $72,000-$82,000; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.