Provider Market Sr Director Strategic Initiatives - Remote

Primary Responsibilities

• Strategic market-based projects and initiatives as identified within the market, examples include:
• Market specific detailed planning and ongoing updates to these plans;
• Per market covering $1B+ in annual revenue, 5k+ clients, and $1B+ TCV growth;
• Refined capital investment plans in collaboration with product and operations leaders, ongoing engagement on outcomes of capital achievement plans;
• Identify market opportunities and engage with executive leadership to act on these opportunities - deep understanding of players, trends, competitors/vendors in seat for key offerings across the market;
• Acting COO of the Provider Solution Sales Organization, serving as a point of escalation for market teams with internal executive leaders (GL 32+/SLT) across operations, product, growth office, and marketing areas of the organization;
• Provide thought partnership and strategic/tactical leadership to the SVP Sales OI Provider Market and other Senior Leaders around standup and ongoing/steady-state optimization of Sales Organization.
• Drive day-to-day activities across the Solution Sales Organization to identify and resolve risks/opportunities in growth strategy, talent/resourcing gaps, operational improvement gaps and opportunities;
• Engage across regions to identify and address thematic issues and initiatives;
• Engage across the market to cross-share client issues, growth opportunities, and build initiatives list to increase overall performance of the market teams;
• Drive outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies;
• Foster a success-oriented, accountable environment within the company;
• Effectively represent Our United Culture and demonstrates UHG values internally and externally.

Required Qualifications

• 5+ years in some combination of sales/sales enablement and/or account management and/or consulting and/or P&L management experience;
• 5+ years of experience working with clients; building client relationships, issue management and resolution, client communication;
• Proven experience and expertise in healthcare, particularly with providers/payers;
• Proven exceptional communication, critical thinking, leadership and organizational skills;
• Demonstrated success in managing within a matrix environment - driving accountability and influencing within direct and indirect/matrixed spheres of control;
• Interest in, and demonstrated experience with, process improvement and methodology development.

Preferred Qualifications

• Experience in human capital/people management, budgeting, project management, operations and strategy;
• Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets) or Product Organization;
• Experience working across UHG, Optum and/or UHC lines of businesses;
• Experiences across Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for Providers;
• Direct experience working with product and technology teams;
• P&L experience;
• Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency;
• Proven application of change management methodologies;
• Leadership Competencies: Strategic thinker, capable of providing clear, balanced advice/counsel on a broad range of complex management, product and go to market issues; Thrives and quickly adapts to change, leading others through change in a dynamic, fast-paced industry and work environment; Results-oriented style with a high degree of analytical ability and proven critical thinking skills; Demonstrated ability to influence executive leadership on complex business topics; Maintain confidentiality and discretion (situational awareness, high emotional intelligence); Have a large capacity for work and able to juggle multiple issues/items while maintaining thoughtful consideration with each of those issues/items, delegate work to appropriate staff where necessary; Effectively builds solid relationships and partnerships within and outside of the company; Ability to communicate effectively at all levels of the organization. Have ability to foster a cooperative work environment and deal proactively and productively with conflict; Engaged with the broader organization and able to gain insights through relationships with front-line and mid-level personnel.