Provider Management Analyst I
About the role
The Provider Management Analyst I supports operational efficiency and quality standards by managing communications with leadership and collaborating with colleagues to meet product goals. This role ensures confidentiality of sensitive information and helps maintain production and quality standards. It contributes to the organization by proactively identifying and addressing potential issues to support smooth operations.
Responsibilities
- Communicate with leadership regarding identified issues or problems
- Maintain production standards, requirements, and quality of work
- Aid coworkers, supervisors, or management in achieving product goals
- Proactively report potential issues
- Redirect misdirected requests promptly to the correct recipient
- Ensure strict confidentiality of medical records, PHI, and PII
- Perform outbound calling as needed
- Perform additional duties as assigned
Requirements
- High School Diploma or equivalent
- Demonstrated office experience
- Strong organizational, analytical, and problem-solving skills
- Excellent attention to detail
- Proficiency with MS Office (Word, Excel, Outlook) and Windows OS
- Experience with outbound calling
Pay
Pay Range: $13.94 - $20.27 per hour
Benefits
- Medical insurance (HDHP) with pharmacy
- Dental insurance
- Vision insurance
- Long Term Disability insurance
- Health Savings Account
- Flexible Spending Account options
- Life insurance
- Accident insurance
- Critical illness insurance
- Pre-paid legal insurance
- Parking and transit FSA accounts
- 401(k) and ROTH 401(k) plans
- Paid time off
Equal Opportunity Statement
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.