Provider CRM Lead

About the role

This role will shape the long-term vision and strategy for CRM capabilities that support healthcare operations and stakeholder engagement. You will partner closely with business leaders and cross-functional teams to align platform investments with organizational goals, customer needs, and measurable outcomes. The position also leads product lifecycle management, from discovery through optimization, while driving modernization and innovation across the CRM ecosystem.

Responsibilities

• Define and communicate the long-term vision and strategy for CRM capabilities
• Align CRM investments with business objectives and customer needs
• Identify opportunities for CRM innovation to enhance customer loyalty
• Lead end-to-end product lifecycle management from discovery to optimization
• Prioritize initiatives based on data and stakeholder feedback
• Own CRM platform capabilities including lead and campaign management
• Drive platform modernization with AI-driven personalization

Qualifications

• Bachelor’s degree required
• 8+ years of CRM implementation experience
• 2+ years of project leadership experience
• Ability to translate business priorities into product requirements
• Experience collaborating with cross-functional teams
• Strong analytical skills for data-driven decision making
• Excellent communication and change management skills

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off and company holidays
• Paid parental and caregiver leave
• Short-term and long-term disability insurance
• Life insurance and additional wellness opportunities

Compensation

$126,300 – $173,700 annually

Location & schedule

Remote — US-based candidates only; no visa sponsorship available.