PROTON CARE NAVIGATOR

About the role

The Proton Care Navigator will coordinate care for patients who have completed proton therapy treatment and are returning for follow-up care. Key responsibilities include scheduling follow-up appointments, coordinating external appointments, and advocating for patients in team meetings.

Responsibilities

• Schedules follow-up appointments and imaging as indicated in the patient's survivorship follow-up plan.
• Serves as a primary resource of information for follow-up patients, offering guidance, solutions, and assistance to patients and their families.
• Ensures a smooth and cohesive operation for follow-up patients according to our positive culture.
• Effectively and appropriately communicates with referring providers, clinical staff, multidisciplinary colleagues, patients, and other parties.
• Reviews clinic schedules to fill all available appointment slots accurately and in accordance with established clinic-specific guidelines.
• Prepares and provides patient instructions and appointment details orally and in writing as defined by department guidelines.
• Provides details of the appointment schedule to the patient, including offering patient portal access, invitation to chat sessions, and assistance with housing as needed.
• Proactively engages patients to identify opportunities for them to benefit from survivorship events, public tours, and other relevant activities.
• Demonstrates effective and professional communication skills and call handling, including diffusing upset/distressed customers.
• Demonstrates knowledge of medical terminology.
• Follows policies, procedures, and safety standards.
• Completes required education assignments annually.
• Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.

Requirements

Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.

Minimum Experience: Two (2) to three (3) years of experience in a medical setting or high volume customer call center.