Protocol Scheduler

About the role

The Protocol Scheduler is responsible for all aspects of patient scheduling for patients on clinical trials, in accordance with department and protocol specific scheduling guidelines. This position provides superior customer service to all patients, family members, physicians, and staff at all times in accordance with the DFCI Customer Service Standards.

Responsibilities

• Works with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses, and nurse practitioners and other care providers to facilitate all aspects of patient care and maintain compliance with protocol requirements.
• Coordinates all related clinical trial treatments, tests, and procedures required by each clinical trial while adhering to protocols specific and Dana-Farber scheduling guidelines.
• Carrries out or supports patient education in person and/or by telephone, involving effective communication of complex appointment schedules.
• Participates in continuous training and maintains current knowledge of the clinical process, regulatory standards, and requirements that impact the assigned patient population to achieve patient safety, flow, and resource utilization goals of the organization and sponsoring agencies.
• Ensures appropriate order placement per disease specific and Dana-Farber Guidelines of required study assessments, including but not limited to: Labs, Radiology, Echocardiograms, Electrocardiograms, Pulmonary Function Tests, Pharmacokinetics.
• Schedules numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies, and industry-sponsored clinical trials.
• Ensures appropriate communication between provider, admin, and patient for telehealth visits per protocol, hospital, and state guidelines for patients eligible for telehealth visits.
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.

Requirements

This job family is responsible for carrying out specialized tasks to support regulatory requirements and patient safety, requiring an understanding of the sequential processes involved in clinical trials and patient treatment plans that fall under specified regulatory controls.

Qualifications

• High School Diploma required. Bachelor’s Degree preferred.
• Customer service, administrative or healthcare experience preferred.
• Basic knowledge of medical terminology a plus.

Skills

• Time Management: Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate.
• Flexibility to handle multiple tasks and deadline pressures.
• Demonstrated ability to work effectively and considerately with diverse groups of patients, staff, and providers while handling various tasks simultaneously.
• Communications skills: Exceptional skills for a varied workforce that includes MD’s, RN’s, NP, PA, Fellows, and administrative staff. Requires a high level of empathy, compassion, and confidentiality.
• Quality Assurance: Skills to work efficiently and effectively and strive to do so in all aspects of position.
• Critical Thinking/Decision Making: Ability to take initiative and exercise judgment required. Demonstrated ability to solve problems and function as a resource to other members of the team. Ability to resolve complex issues on behalf of the providers and the patients.

Benefits

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we.

Pay

$45,500.00 - $54,400.00