Protégé Trainee - Campaign Ops and Retention

We need to output HTML fragment with sections: About the role? The posting includes description of program, responsibilities, requirements, etc. We need headings:

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We need to preserve all substantive info, remove boilerplate like EEO, application instructions, etc. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. We need to include sections: maybe "About the role" (program description), "Responsibilities" (list of duties), "Requirements" (citizenship, degree, CGPA, etc.), "Qualifications" maybe overlapping with requirements? Could combine. But we need to follow instruction: use headings for those categories if content exists. We have content: "Why does this job exist and why is it critical? Maxis’ Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ) programme gives young Malaysian talent the opportunity to build practical skills through classroom and on-the-job training. Over 12 months, you will gain hands-on experience while contributing to the teams that serve our customers. As a Campaign Ops and Retention Associate – Backend, you will support the telesales team by processing sales orders, maintaining accurate records and coordinating fulfilment. Your work will help ensure customers receive their products and services on time." That's about the role. Responsibilities: bullet list under "What You Are Accountable For": Order fulfilment, SIM card fulfilment, Issue resolution, Records and reporting, Process improvement. Requirements: "What Do You Need To Have For The Role": Malaysian citizenship, Bachelor's degree in Business Studies, Commerce, Marketing or relevant discipline, CGPA 3.0 or above, Strong attention to detail, Good communication, coordination and problem-solving skills, Confidence using Microsoft Office, particularly Excel, Familiarity with CRM systems is an advantage, Ability to work in fast-paced environment and on rotational shifts, including weekends and public holidays if required, Interest in backend fulfilment, customer operations and improving how work gets done, Preference will be given to fresh graduates with no prior working experience who are currently unemployed, Previous exposure to backend fulfilment or Maxis products and services is an advantage. Duration of Programme: 12 months starting in November. That could be under "Schedule" maybe? Or "Program Duration". Since we have Schedule heading allowed, we could put that under Schedule. But schedule usually refers to work schedule; but we have duration. Could treat as Schedule (duration). However we should only create Schedule section if posting actually states them. It does state duration: 12 months starting in November. So we can include Schedule. Benefits: Not mentioned explicitly. No benefits described. So we should not create Benefits section. Pay: Not mentioned. So no Pay section. We need to include maybe "Qualifications" separate from Requirements? Could combine. But we have both requirements and qualifications overlapping. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements and Qualifications separate if content distinct. But we have qualifications like degree, CGPA, etc. Could treat those as Qualifications. Requirements could be citizenship, interest, etc. But it's okay to have just Requirements and maybe Skills. However we need to avoid thin sections. Let's decide: We'll have About the role, Responsibilities, Requirements (including citizenship, degree, CGPA, etc.), Skills (communication, Excel, CRM advantage, etc.), Schedule (duration). That seems reasonable. We need to preserve all substantive info; not invent or summarize away detail. So we must keep each bullet point exactly as in text, maybe rephrase? We should preserve meaning but can format as list items. Should not omit any detail. Let's extract details: About the role paragraph: - Maxis’ Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ) programme gives young Malaysian talent the opportunity to build practical skills through classroom and on-the-job training. - Over 12 months, you will gain hands-on experience while contributing to the teams that serve our customers. - As a Campaign Ops and Retention Associate – Backend, you will support the telesales team by processing sales orders, maintaining accurate records and coordinating fulfilment. - Your work will help ensure customers receive their products and services on time. Responsibilities bullet list: - Order fulfilment: Process telesales submissions and coordinate orders, inventory, shipping and tracking for Fibre, MP, HP and WBB products. - SIM card fulfilment: Assign SIM cards to approved orders, prepare them for delivery with accurate labels and documentation, and track shipments through to receipt. - Issue resolution: Identify and flag order discrepancies, delivery delays and other fulfilment issues, then work with the relevant teams to resolve them promptly. - Records and reporting: Update trackers and customer records accurately so the team has reliable information on each order’s status. - Process improvement: Identify ways to reduce manual work, document updated procedures and help team members adopt them. Requirements (maybe): - Malaysian citizenship. - A Bachelor’s Degree in Business Studies, Commerce, Marketing or a relevant discipline from a local or foreign higher learning institution recognised by the Government of Malaysia. - A CGPA of 3.0 or above, or equivalent. - Strong attention to detail and the ability to manage data entry and documentation accurately. - Good communication, coordination and problem-solving skills. - Confidence using Microsoft Office, particularly Excel. - Familiarity with CRM systems is an advantage. - The ability to work in a fast-paced environment and on rotational shifts, including weekends and public holidays, if required. - An interest in backend fulfilment, customer operations and improving how work gets done. - Preference will be given to fresh graduates with no prior working experience who are currently unemployed. - Previous exposure to backend fulfilment or Maxis products and services is an advantage. Skills could be: communication, coordination, problem-solving, attention to detail, data entry, Excel, CRM advantage, ability to work fast-paced, rotational shifts, interest in backend fulfilment, etc. But many overlap with requirements. Perhaps better to have Requirements (citizenship, degree, CGPA) and Skills (communication, Excel, etc.) and maybe Qualifications (experience preference). But to avoid thin sections, we could combine into Requirements and Skills. Let's decide: We'll have:

About the role

with paragraphs.

Responsibilities

with

• ...

  Requirements

  with
  • ... (citizenship, degree, CGPA)

    Skills

    with
    • ... (communication, coordination, problem-solving, attention to detail, data entry, Excel, CRM advantage, ability to work fast-paced, rotational shifts, interest in backend fulfilment, preference for fresh grads, previous exposure advantage)

      Schedule

      with

      Duration of Programme: 12 months starting in November.

      We must not include boilerplate like EEO, application instructions, etc. Remove lines about "What’s next?" and application process, also EEO statement. Also remove "Maxis values diverse voices & people..." etc. Now ensure we preserve all substantive info from the posting. Let's list all substantive info we need to keep: From About the role paragraph: - Maxis’ Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ) programme gives young Malaysian talent the opportunity to build practical skills through classroom and on-the-job training. - Over 12 months, you will gain hands-on experience while contributing to the teams that serve our customers. - As a Campaign Ops and Retention Associate – Backend, you will support the telesales team by processing sales orders, maintaining accurate records and coordinating fulfilment. - Your work will help ensure customers receive their products and services on time. From Responsibilities: - Order fulfilment: Process telesales submissions and coordinate orders, inventory, shipping and tracking for Fibre, MP, HP and WBB products. - SIM card fulfilment: Assign SIM cards to approved orders, prepare them for delivery with accurate labels and documentation, and track shipments through to receipt. - Issue resolution: Identify and flag order discrepancies, delivery delays and other fulfilment issues, then work with the relevant teams to resolve them promptly. - Records and reporting: Update trackers and customer records accurately so the team has reliable information on each order’s status. - Process improvement: Identify ways to reduce manual work, document updated procedures and help team members adopt them. From Requirements (citizenship, degree, CGPA): - Malaysian citizenship. - A Bachelor’s Degree in Business Studies, Commerce, Marketing or a relevant discipline from a local or foreign higher learning institution recognised by the Government of Malaysia. - A CGPA of 3.0 or above, or equivalent. From Skills/others: - Strong attention to detail and the ability to manage data entry and documentation accurately. - Good communication, coordination and problem-solving skills. - Confidence using Microsoft Office, particularly Excel. - Familiarity with CRM systems is an advantage. - The ability to work in a fast-paced environment and on rotational shifts, including weekends and public holidays, if required. - An interest in backend fulfilment, customer operations and improving how work gets done. - Preference will be given to fresh graduates with no prior working experience who are currently unemployed. - Previous exposure to backend fulfilment or Maxis products and services is an advantage. From Schedule: - Duration of Programme: 12 months starting in November. Check we didn't miss any: The line "Why does this job exist and why is it critical?" is part of About the role; we captured that meaning. Now we need to output HTML fragment only, no markdown fences. We'll produce:

      About the role

      Maxis’ Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ) programme gives young Malaysian talent the opportunity to build practical skills through classroom and on-the-job training.

      Over 12 months, you will gain hands-on experience while contributing to the teams that serve our customers.

      As a Campaign Ops and Retention Associate – Backend, you will support the telesales team by processing sales orders, maintaining accurate records and coordinating fulfilment.

      Your work will help ensure customers receive their products and services on time.

      Responsibilities

      • Order fulfilment: Process telesales submissions and coordinate orders, inventory, shipping and tracking for Fibre, MP, HP and WBB products.
      • SIM card fulfilment: Assign SIM cards to approved orders, prepare them for delivery with accurate labels and documentation, and track shipments through to receipt.
      • Issue resolution: Identify and flag order discrepancies, delivery delays and other fulfilment issues, then work with the relevant teams to resolve them promptly.
      • Records and reporting: Update trackers and customer records accurately so the team has reliable information on each order’s status.
      • Process improvement: Identify ways to reduce manual work, document updated procedures and help team members adopt them.

      Requirements

      • Malaysian citizenship.
      • A Bachelor’s Degree in Business Studies, Commerce, Marketing or a relevant discipline from a local or foreign higher learning institution recognised by the Government of Malaysia.
      • A CGPA of 3.0 or above, or equivalent.

      Skills

      • Strong attention to detail and the ability to manage data entry and documentation accurately.
      • Good communication, coordination and problem-solving skills.
      • Confidence using Microsoft Office, particularly Excel.
      • Familiarity with CRM systems is an advantage.
      • The ability to work in a fast-paced environment and on rotational shifts, including weekends and public holidays, if required.
      • An interest in backend fulfilment, customer operations and improving how work gets done.