Protective Services Specialist 1/2/3 Wasilla Rural (PCN 063194)

About the role

The role involves managing and enhancing the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, and PowerDMS.com. Responsibilities include providing support services, answering inquiries, troubleshooting issues, and maintaining security.

Responsibilities

• Manage and enhance the Services provided by NEOGOV, including Governmentjobs.com, NEOED.com, and PowerDMS.com.
• Provide support services, answer inquiries, troubleshoot issues, and maintain security.
• Conduct research on social, economic, and sectoral employment and hiring trends.
• Facilitate payroll and tax services for Customers.
• Manage and track preferences for communications received from NEOGOV.

Requirements

• At least 3 years of experience in IT support or customer service.
• Proficiency in Microsoft Office Suite and familiarity with web development tools.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with cloud-based systems and platforms.
• Knowledge of data security best practices.
• Experience with analytics and reporting tools.

Skills

• Technical proficiency in web development and database management.
• Experience with project management tools.
• Strong understanding of data privacy regulations.
• Ability to work with diverse teams and stakeholders.

Benefits

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• Professional development opportunities.
• Health insurance and retirement plans.

Pay

Salary range: $60,000 - $80,000 annually.

Schedule

Full-time position with a standard 40-hour workweek.