Protective Services Officer Unarmed – St. Mary's Hospital

Job Summary

The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities, including participation in investigations and detentions when warranted. Officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance.

Essential Functions

• Protect patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deter criminal activity through routine patrols of all hospital property, including parking lots and decks.
• Enforce policies such as parking regulations, visitation policies, drug enforcement, and tobacco‑free/smoking policy.
• Monitor hospital activity on closed‑circuit television to be alerted to escalating situations that may require protective services involvement.
• Intervene in patient, visitor and/or staff confrontations as appropriate.
• Document all duties performed, including daily activity logs and incident reports.

Education

• High school diploma or GED (required)
• Vocational/Technical Degree (preferred)

Licensing & Certifications

• Valid driver’s license (required)
• BLS Basic Life Support – American Heart Association (required within 6 months of hire)

Experience

• 1–2 years of security, law enforcement, or military experience (preferred)

Skills & Abilities

• Basic skills using Microsoft Word.
• Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body‑worn cameras, soft restraints) in alignment with healthcare regulations and organizational policies.
• Strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.
• Effective communication, active listening, empathy, and conflict resolution.
• Non‑Violent Crisis Intervention Training (required within 6 months of hire).

Pay

Minimum: $18.11 per hour
Maximum: $27.17 per hour

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status