Protective Services Officer - Armed I - Optional

Job Overview

Officers must be a minimum of 21 years of age.

Responsibilities

• Patrol buildings and grounds to deter/prevent law and policy violations.
• Post-up at specific locations when assigned.
• To ensure the safety and security of patients, parents, visitors, and team members.
• Maintain communications with the Communications Center and other Protective Services personnel by two-way radio, phone and other communication devices.
• Ensure that only authorized personnel are admitted onto hospital premises; contact unauthorized persons to determine service needs, ask questions, re-routing or detainment appropriate to the facts known at the time.
• Report safety and fire hazards observed on routine patrols and inspections; look for violations of the Joint Commission, OSHA, NFPA and Fire Code safety violations.
• Respond to and investigate routine and/or urgent complaints reported by patients, parents, visitors and team members and implement service recovery as appropriate.
• File appropriate documentation by the end of the shift.
• Conduct follow-up investigations as directed and file appropriate reports by the end of the shift.
• Pass on information to others during shift huddles.
• Emergency Response to distress calls, panic alarms and emergency calls for disorderly conduct, disruptive persons or combative patients within 3 minutes of activation.
• Assist clinical staff with patient restraint; monitor combative or potentially combative patients as directed.
• Physically restrain patients as instructed by the appropriate clinical staff members.
• Respond to safety emergencies; evaluate the situation and act appropriately with TriHealth policy guidelines.
• Serve as a source of authority; constantly maintain high visibility.
• Provide help in times of emergency and stress.
• Act as liaison and partner with police and fire agencies as needed.
• Direct traffic within TriHealth campuses and control parking of all patients, parents, visitors and team members.
• Enforce hospital parking rules and issue parking violations to illegally parked vehicles.
• Escort patients, parents, visitors and team members to and from parking areas as needed.
• Control access for TriHealth entities and perform all necessary locking and unlocking within the various buildings and grounds.
• Enter and maintain current information in all Security logs and forms.
• Act as a resource of information for patients, parents, visitors and team members.
• Provide information, including directions and parking.
• Enforce TriHealth policies and procedures.

Job Requirements

• High School Degree or GED
• 1-2 years Technical experience in Criminal Justice, Private Security, Police experience or Military preferred
• Excellent communication and customer service skills
• Current Private Security handgun certification or ability to obtain certification within 45 days of hire
• Valid Driver's License with no more than 4 driving points recorded on a motor vehicle report
• No prior DUI/DWI convictions within the last 5 years
• No major moving violations convictions

Benefits

• Comprehensive benefits package including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement
• Access to 401(k) and other benefits for PRN/Optional positions

Working Conditions

• Climbing - Occasionally
• Concentrating - Frequently
• Continuous Learning - Frequently
• Hearing: Conversation - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting
• Lifting 50+lbs - Occasionally
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Frequently
• Sitting - Occasionally
• Standing - Consistently
• Stooping - Frequently
• Thinking/Reasoning - Consistently
• Color Vision - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Excel: ALWAYS… Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service
• Respect: ALWAYS… Respect cultural and spiritual differences and honor individual preferences. Respect everyone’s opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Engage: ALWAYS… Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community