Protective Operations Senior Team Leader

About Crisis24: Crisis24 is a global, AI‑enhanced provider of travel risk management, mass communications, critical event management, crisis‑security consulting, personal protection solutions and global medical concierge capabilities. Backed by proprietary AI‑enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private‑sector intelligence analysts in the world, Crisis24 delivers localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services for Fortune 500 corporations and other prominent organizations.

Responsibilities & Expectations

• Manage and maintain the overall safety and security of the assigned office and employees.
• Monitor security systems and technology tools for various properties, including alarms and cameras.
• Control access for visitors, employees, and vendors.
• Build relationships and communicate effectively with key staff and employee stakeholders.
• Maintain discretion and confidentiality.
• Work irregular or extended hours, including nights, weekends, and holidays, with on‑site presence five days a week.
• Partner with intelligence and investigations teams, global security operations center assets, other private security firms, and local law enforcement to proactively identify and mitigate threats.
• Detect and report suspicious activity and security vulnerabilities.
• Operate in a dynamic, multifaceted, fast‑paced environment.
• Communicate effectively with the team and the client.
• Maintain a schedule that accounts for team needs and client preferences.
• Ensure policies, procedures, and licensing requirements are met daily.
• Lead and train the team to match client preferences and company standards.
• Opportunities for travel and special assignments.

Minimum Requirements

• 5+ years of experience managing/directing a security team.
• Ability to train, lead, enforce, and uphold standards/policies while communicating effectively with internal physical security team members.
• Experience communicating directly with internal physical security teams and recommending proactive security measures.
• Pass pre‑employment background investigation and random drug screenings.
• High school diploma, GED, or equivalent.
• Valid and current driver’s license.
• Valid U.S. passport.
• Valid State Security Guard Card.
• Professional, friendly communicator with a positive attitude and commitment to excellence (customer service or hospitality experience preferred).
• Pass pre‑employment Physical Readiness Test.
• Prior Emergency Response Team (ERT), military, law enforcement, or executive protection experience providing physical security, emergency response, surveillance detection, and secure transportation.
• Ability to obtain State Exposed Firearm Permit credentials.
• Excellent written and verbal communication skills.

Desired Qualifications

• Fast learner with the ability to jump into an opportunity and lead from the front.
• Bachelor’s degree in Criminal Justice, Homeland Security, Emergency Management, or a related field.
• Prior training in incident response, emergency medicine, etc.
• Possession of a LEOSA permit, Concealed Carry Weapons permit, AHA certification, and/or CPR certification.
• Familiarity with Google Suite, Slack, Genetec, Ambient, and Ontic Systems.