Protective Operations Program Manager

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions, and global medical concierge capabilities. We enable prominent organizations, disruptive brands, and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

Who We Are

Crisis24 – Private Strategic Group (PSG) is the gold standard in global protective services. We operate at the intersection of precision, discretion, and elite readiness, delivering world-class security solutions to high-profile clients, executives, and organizations across the globe. Our agents are not just security professionals; they are trusted protectors, trained to the same level of excellence as special forces and federal protective details. We are quiet professionals who stand ready, always.

Who We’re Looking For

We seek a mission-driven protector, someone who embodies vigilance, integrity, and elite operational discipline. You are a security-minded professional with a sharp intellect, exceptional communication skills, and a deep commitment to safeguarding people and assets. You thrive in dynamic environments, adapt quickly to evolving threats, and operate with unwavering discretion. Your background may include executive protection, emergency response, military, law enforcement, or corporate security. What sets you apart is your mindset: proactive, analytical, and always ready.

Responsibilities

• Serve as the primary point of contact between clients, vendors, and other teams
• Coordinate client schedules with ground teams and support Executive Protection operations, data tracking, and information flow
• Request, schedule, and track Executive Protection agents, drivers, and related services globally
• Support GSOC managers with presentations, security operation plans, risk assessments, and executive summaries
• Manage travel and logistics for agents and drivers, including flights, hotels, and rental vehicles
• Answer phone calls and disseminate information to relevant parties
• Prepare travel briefs, dispatch confirmations, situation reports, and client-facing documentation
• Coordinate all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations
• Review client requests, cost estimates, statements of work, and ensure services align with client requirements
• Monitor project timelines, risks, and issues while providing solutions and maintaining accurate documentation
• Ensure compliance with safety standards, operational directives, and national and regional regulations
• Resolve operational issues, client concerns, and service satisfaction matters
• Participate in meetings, facilitate discussions when needed, and communicate updates, policies, and decisions across teams
• Maintain operational records, reports, logs, and internal controls to protect client assets and personnel
• Handle exposure to sensitive and confidential information
• Perform occasional physical tasks such as reaching with hands and arms, stooping, kneeling, crouching, and/or crawling

Requirements

• Either bachelor's degree or equivalent military experience
• Strong understanding and direct experience in Executive Protection, Intelligence, Operations, Critical Incident Management, Corporate Security, Crisis Management, or Emergency Response
• 5-7+ years of experience in security operations, intelligence analysis, or emergency response (Extensive EP experience required)
• 2-4+ years in a supervisory or managerial role
• Strong administrative experience
• Competent user of Microsoft Suite, Microsoft Teams, SharePoint, Quip, and other similar tools
• Willingness to sign an NDA and maintain strict confidentiality
• FL D & G license
• Ability to communicate effectively, both verbally and in writing
• Professional demeanor during stressful situations
• Ability to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• Demonstrated history of effective conflict resolution skills
• Ability to attend training events that fall outside normal work hours
• Ability to work night shifts

Work Environment & Physical/Mental Demands

• With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions
• Must undergo and meet company standards for background and reference checks, and drug tests if required
• Ability to handle multiple tasks concurrently
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
• Flexibility to work evenings, odd hours, and weekends with little notice
• Frequent sitting and/or standing

Training

All new hires will complete a mandatory training period from 9:00 AM – 5:00 PM, Monday through Friday, for the first two weeks before transitioning to their assigned shift.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Competitive 401(k) with employer match
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)