Protective Operations Manager

Serving as the primary point of contact

Serving as the primary point of contact between clients, vendors, and other teams.

Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow.

Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally.

Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.

Managing travel and logistics

Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles.

Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation.

Coinciding all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Responsibilities

• Serving as the primary point of contact between clients, vendors, and other teams.
• Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow.
• Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally.
• Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.
• Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles.
• Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation.
• Coinciding all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations.
• Ensuring compliance with safety standards, operational directives, and national and regional regulations.
• Resolving operational issues, client concerns, and service satisfaction matters.
• Participating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams.
• Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel.
• Exposure to sensitive and confidential information.
• Regular computer usage.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling.

Qualifications

• Either bachelor's degree or equivalent military experience
• Strong understanding and direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response.
• Excellent communication, decision-making, and leadership skills
• 5-7+ years of experience in security operations, intelligence analysis, or emergency response (Extensive EP experience required)
• 2-4+ years in a supervisory or managerial role
• Strong Admin experience. Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, Quip, and other similar tools
• Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, Quip, and other similar tools
• Must be willing to sign an NDA and maintain strict confidentiality
• Must be able to communicate effectively, both verbally and in writing
• Able to maintain a professional demeanor during stressful situations
• Must be able to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• A demonstrated history of effective conflict resolution skills
• Able to attend training events that fall outside normal work hours
• Able to work night shifts
• Work Environment & Physical/Mental Demands
• With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions
• Must undergo and meet company standards for background and reference checks, and drug tests if required
• Frequent sitting and/or standing
• Elite Benefits
• Medical, Dental, Vision, and Life Insurance
• Competitive 401(k) with employer match
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)