Protection Case Management Officer - PRoL

Company: International Rescue Committee (IRC). The IRC responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933, the IRC operates in over 40 countries and 29 U.S. cities, delivering lasting impact by restoring safety, dignity, and hope to millions. Since 2017, IRC has supported Rohingya refugees and Bangladeshi communities in Cox’s Bazar, Khulna, Barisal, and Chittagong with integrated services addressing climate change impacts, resilience, economic recovery, education, and protection.

About the role

The Protection Case Management Officer - PRoL will be responsible for community-based protection, general protection case management, monitoring protection, Individual Protection Assistance, and awareness among the Rohingya refugee population. The role ensures the safety, confidentiality, and dignity of refugee and host communities. This is a contractual, full-time position based in Camp 1E, reporting to the Senior Protection Officer - PRoL. Contract length: through 31 March 2027, with possible extension based on funding, program needs, and performance.

Responsibilities

• Manage general case management for clients, including developing case plans, coordinating services, and collaborating with stakeholders to ensure safety and wellbeing of vulnerable populations.
• Identify and receive referrals of persons at heightened risk.
• Conduct household visits and center-based interviews to assess needs of individuals and families.
• Provide information to individuals and families about their rights, entitlements, and available services.
• Develop and implement action plans with clients based on their needs, capacities, and goals.
• Assess risk and support clients in understanding risks relevant to their situation.

Requirements

• At least 2 years of relevant experience.
• Bachelor of Social Science in Sociology or related field.

Skills

• Refugee assistance
• Key person protection
• Humanitarian response
• International NGOs
• Project reporting & documentation
• First aid & emergency response