Property Operations Specialist - Trailhead

About the role

The Property Operations Specialist plays a critical part in supporting facilities operations at an ACC student housing community. In this role, you will manage and coordinate work orders, help align the maintenance team, and ensure resident requests are handled with professionalism and timeliness. You will ensure efficient everyday property operations, maintain accurate records, and assist with planning for preventative maintenance and turnover processes.

The successful Property Operations Specialist will be detail-oriented and passionate about providing exceptional service to residents and the internal ACC team.

Responsibilities

• Manage work order intake and ensure timely responses from maintenance staff, including effective record-keeping, communication, and follow-up.
• Act as a dispatcher for maintenance technicians as needed.
• Track work order response times to meet standards for routine, emergency, and preventative maintenance.
• Assist supervisor and Service Manager in the planning, preparation, and implementation of successful turnover processes.
• Collaborate with the Service Manager to maintain facilities plans and generate work orders for preventative maintenance.
• Compile and verify resident damage charges during the year and during turnover, applying to resident accounts and ensuring accuracy in billing.
• Investigate and respond to contested resident charges, providing documentation to supervisor and Service Manager.
• Schedule apartment entries and deliver notices for inspections and maintenance.
• Support accounts receivable processes, including data entry and resident follow-up.
• Assist in maintaining inventory of supplies, materials, and equipment for facilities operations, ensuring cost control.
• Assist with ordering, receiving, and verifying shipments of supplies.
• Uphold confidentiality of property information and adhere to key policy.
• Serve as an American Campus representative and liaison in all interactions.
• Other duties as assigned by supervisor.

Requirements

• At least 2 years of administrative experience.
• High school graduate or equivalent.
• Strong administrative and customer service skills.
• Detail-oriented and organized with the ability to manage multiple tasks.
• Comfortable supporting maintenance coordination and property operations.
• While prior property management experience is not required, candidates should be ready to develop skills in facilities and operations support.

Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Benefits

• Dental
• Vision
• 401(k) with Employer Matching
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Life Insurance
• Sick Leave
• Paid Time Off
• Paid Pregnancy & Childbirth Leave
• Paid Paternity Leave
• Health Insurance
• Health Savings Account (HSA) with Employer Matching
• Short-Term & Long-Term Disability

Perks

• Preferred Membership Pricing at Local & National Companies
• CoreGiving Volunteer Days
• Referral Program
• Charity Matching Program