Property Operations Maintenance Lead

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

About the role

The Property Operations Lead (Maintenance) role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead, you are an important part of the Boston market, supporting efficient and successful operations for the Boston Commons building. You will be responsible for the functionality and efficiency of all in-unit supplies and technology and will be a subject matter expert for all building systems to ensure they function accordingly. Through regular in-person inspections, you will ensure that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and ensuring readiness for check-in.

A typical schedule for this role is based on business needs in your market, sometimes including nights, weekends, and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will receive a call, and if you're available, we compensate above state requirements to a minimum of 2 hours of overtime on defined days off or after working hours.

Responsibilities

• Collaborate daily with Kasa teams and partners to drive results.
• Identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards.
• Perform daily tasks such as fixing in-unit broken items, installing replacement furnishings, replacing hardware, repairing drywall, painting, and other routine maintenance tasks.
• Ensure all public spaces, common areas, and individual units meet Kasa brand standards through regular inspections.
• Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
• Support tactical execution of change management efforts, including communication plans and training development.
• Execute established processes with precision and surface process deficiencies that negatively impact the guest experience.

Requirements

• Think like an owner: take accountability for all facets of unit/building performance and enhance partner satisfaction by maximizing operating profit per unit.
• Tech-savvy: proficient with modern technology tools and effectively use them to complete daily work.
• Handy: comfortable using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
• Quality control leader: establish and implement streamlined processes to ensure adherence to high-quality standards through proactive improvements and collaboration with external partners.
• Reliable: takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
• Collaborative: works effectively with leadership and peers to meet goals and contribute to operational and experiential improvements.
• Process-minded: effectively executes established processes with precision and identifies deficiencies impacting the guest experience.
• Regular access to a reliable vehicle, a valid driver’s license, and a clean driving record with proof of insurance.

Don't meet all of the qualifications? We encourage you to apply if your skills and experiences—both professional and personal—could make you successful in this role. Although some qualifications are essential, others can be attained with time. We value diverse perspectives and believe they contribute to our strong company culture.

Benefits

• Remote Work: Flexibility is a core value, with over three-quarters of the team working remotely. Kasa employees can work from anywhere.
• Kasa Travel Credit: Employees receive an allowance for free stays at any Kasa location, plus a discount for friends and family.
• Paid Time Off: Full-time hourly employees accrue paid time off at a generous rate that increases with tenure.
• Cell Phone Reimbursement: A portion of your monthly cell phone bill is reimbursed for using your personal phone during work.
• Health Coverage: Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more.

Pay

The starting base pay range for this role is between $28 and $30 per hour, set based on business needs, market demands, talent availability, experience, and unique skills. This range is subject to change and may be modified in the future. The role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.