Property Operations Analyst

Responsibilities

• Analyze property business operations, processes, and performance metrics to identify trends, gaps, inefficiencies, and opportunities for improvement.
• Prepare regular and ad-hoc reports, dashboards, and presentations for senior leaders, providing data-driven insights and recommendations.
• Conduct root cause analysis on operational issues; support the development and tracking of remediation action plans.
• Assist in developing and monitoring operational KPIs and benchmarks; participate in target setting and progress tracking.
• Partner with cross-functional teams to document workflows, map processes, and identify areas for standardization or automation.
• Support process improvement initiatives, including collecting requirements, researching best practices, supporting implementation, and measuring outcomes.
• Collaborate with IT and data teams to ensure the integrity and accessibility of property operations data.
• Assist in developing business cases for investments in people, process, or technology to improve operations.
• Monitor regulatory, compliance, and audit requirements to ensure operations align with internal standards and external mandates.
• Provide analytical and project support for strategic initiatives and other projects as directed by the Property COO.
• Support a culture of continuous improvement and operational excellence.

Qualifications

• Bachelor’s degree in Business, Finance, Operations Management, Insurance, Data Analytics, or related field.
• 2+ years of experience in operations analysis, business analysis, or process improvement—insurance or property/casualty industry experience strongly preferred.
• Strong analytical and problem-solving skills; proficiency with data analysis tools such as Excel, Power BI, Tableau, or similar.
• Experience with process mapping and documentation (e.g., Visio, Lucidchart) is a plus.
• Excellent attention to detail and organizational skills; able to handle multiple tasks and deadlines.
• Effective written and verbal communication skills; capable of conveying complex information to a range of audiences.
• Collaborative working style with a demonstrated ability to work cross-functionally.
• Self-starter with initiative, flexibility, and a proactive approach to supporting operational goals.
• Commitment to high ethical standards, professional integrity, and operational excellence.