Property Manager, Multifamily

About the role

Property Managers are responsible for maintaining our communities to a market-ready standard, always ensuring a high level of service. Property Managers are also responsible for motivating high-performing teams to maximize the performance of the property.

Responsibilities

• Ensure the smooth running of the community in a fast-paced environment.
• Oversee all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
• Provide superior customer service and communication to residents and prospects to enhance satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease and renewal paperwork to company standards.
• Track and evaluate advertising and all client traffic.
• Develop, mentor, lead, and manage a high-performing, cohesive team — including leasing, customer service, maintenance, and management personnel — to maximize engagement and minimize turnover.
• Drive revenues through thorough understanding and analysis of competition and development of creative marketing programs.
• Lead by example; instill, maintain, and model Cushman & Wakefield's mission to be the best national management company.
• Supervise day-to-day operations of the entire on-site team, ensuring all policies and procedures are followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching as necessary.
• Maintain residents' files in accordance with company standards.
• Maintain a positive living environment through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of the overall community budget and finances.
• Work with leasing staff to ensure leasing and marketing goals are met.

Requirements

• Bachelor's Degree preferred.
• Real Estate License preferred.
• 3+ years of Property Management experience.
• 3+ years of Management experience.

Skills

• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation.
• General office, bookkeeping, and sales skills; excellent oral and written communication.
• Ability to determine leasing opportunities, set goals, and improve staff performance.
• Ability to supervise day-to-day team operations and ensure policy compliance.
• Ability to manage a team effectively.

Benefits

• 120 hours Paid Time Off annually (prorated upon hire).
• 40 hours Sick Time annually (prorated upon hire).
• 2 Volunteer Days annually.
• 12+ Company Holidays annually.
• Paid Parental Leave.
• Medical, Dental, Vision & Life Insurance; supplementary options including pet insurance, pre-tax spending accounts, and early access to pay.
• Company Discounts Program with major retailers and service providers.
• Personal & Professional Development Resources, including access to LinkedIn Learning.
• Employee Assistance Program & Counseling Services.
• Eligible employees may also enroll in health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid/unpaid time away from work.

Work Environment

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Regular travel is required.

Physical Demands

• Stand and walk for extended or continuous periods.
• Ascend and descend staircases, ladders, and/or step stools.
• Travel outside between buildings in varying outdoor weather conditions.
• Remain in a stationary position (sit or stand) for approximately 85% of the time.
• Regularly operate office machinery.
• Travel up to 25% of the time (frequency and duration may vary).
• Exert up to 25 pounds occasionally and/or frequently, and up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.

Pay

The compensation for the position is: $67,656.60 – $79,596.00 annually.