Property Manager - Gallery at FAT Village

About the role

TRG Management, a premier property management company experienced with all types of housing, is seeking a Property Manager to oversee all property operations at a stabilized 263-unit high-rise community in Fort Lauderdale, FL. The Property Manager will be the community’s business leader, responsible for maximizing occupancy and income levels, growing property values, and minimizing property operation expenses while maintaining a quality product.

Responsibilities

• Hire, train, motivate, and supervise all on-site team members to achieve operational goals.
• Assist in budget preparation and manage expenses to align with property goals.
• Ensure that all rents are collected, posted, and deposited as needed.
• Perform and schedule all evictions and carry out adherence to all lease rules and regulations.
• Ensure that all vendors are on the approved vendor list and complete the vendor packet, and confirm vendor work schedules, billing, and accounts payable are timely and accurate.
• Responsible for office operations, quality curb appeal, and community cleanliness.
• Initiate and implement all policies and procedures while maintaining staff and resident communication.
• Partner with Maintenance Supervisor to ensure all maintenance-related activities and initiatives are in alignment with property goals.
• Regularly walk the community and report all liability and/or deficiencies to the Maintenance Supervisor and/or Regional Manager.
• Promote resident satisfaction and retention by responding to concerns, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Communicate clearly and professionally with residents, prospects, clients, vendors, and team members both verbally and in writing.
• Respond sensitively to resident questions and/or concerns, exhibit sense of urgency, and de-escalate upset customers.
• Attend and assist in resident activities and functions after hours as needed.
• Maintain all vendor relationships with utmost professionalism.
• Train, empower, and motivate the office and maintenance team through team-building activities, 1-on-1 meetings, continuous support and training, providing feedback, etc.
• Address performance concerns promptly and issue written Corrective Actions and/or Performance Improvement Plans as needed.
• Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to Regional Managers regarding owner requests as needed.

Requirements

• Prior Affordable Housing Experience.
• A minimum of 2 years on-site as a Community Manager.
• Experience with affordable and workforce housing.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook, as well as community software applications.

Benefits

• Base Salary + Performance Bonus.
• Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
• 100 percent employer-paid life and disability insurance.
• Employer Matching 401k.
• Employee Engagement and Wellness programs.
• Company-paid PTO.
• Opportunities for Professional Development and Tuition Reimbursement.