Property Manager at Park Lafayette Towers

About Us

Park Lafayette is owned by Cottonwood Residential and managed by Mandel Group. Cottonwood Residential, based in Salt Lake City, Utah, and Mandel Group, headquartered in Milwaukee, Wisconsin, bring decades of multifamily experience and a shared commitment to creating exceptional communities and delivering outstanding resident experiences.

About the Role

The Property Manager is responsible for the overall performance, operations, and financial success of a multifamily community. This role leads all on‑site functions, including leasing, resident experience, financial management, and property maintenance, while ensuring alignment with Cottonwood Residential’s standards and objectives. The Property Manager drives a culture of service excellence, accountability, and collaboration. Relocation assistance is available for qualified candidates.

Key Responsibilities

Financial & Asset Management

• Manage the financial performance of the community, operating within budget and achieving revenue and expense targets.
• Oversee rent collection, delinquency management, and bad‑debt recovery, including participation in legal proceedings as necessary.
• Review and approve invoices to ensure accuracy, proper coding, and budget alignment.
• Assist the Regional Manager in developing and managing the annual operating budget.
• Analyze financial reports, occupancy trends, and market data to drive informed decision‑making.

Operations & Property Oversight

• Oversee daily operations of the community, ensuring efficiency, organization, and compliance with company policies.
• Conduct regular property inspections to identify maintenance needs, safety concerns, and improvement opportunities.
• Oversee Self‑Guided Tour operations, including unit readiness, signage, and daily inspections.
• Coordinate with maintenance teams and external vendors to ensure timely completion of repairs and capital needs.
• Maintain accurate and complete records, including resident files, vendor contracts, property inventory, and compliance documentation.
• Ensure all administrative systems and property‑management data are accurate and up to date.

Leasing, Marketing & Resident Experience

• Develop and execute marketing and leasing strategies to achieve occupancy and revenue goals.
• Conduct regular market surveys and competitive analysis to inform pricing and positioning.
• Oversee leasing performance, ensuring effective use of sales techniques and marketing tools.
• Implement resident retention programs to drive renewals and satisfaction.
• Ensure a high level of responsiveness to resident requests and service needs.
• Plan and support resident engagement initiatives and community events.

Team Leadership & Development

• Lead, coach, and develop all on‑site office and maintenance team members.
• Oversee hiring, onboarding, training, scheduling, and performance management for the community team.
• Foster a strong team culture focused on accountability, collaboration, and service excellence.
• Provide ongoing feedback, coaching, and development opportunities to support team success.
• Set clear expectations and monitor performance against property and company goals.

Compliance & Risk Management

• Ensure compliance with company policies, safety standards, and all applicable local, state, and federal regulations.
• Promote safety awareness and ensure adherence to OSHA standards across the community.
• Identify and address potential risks, safety hazards, and operational concerns proactively.
• Maintain appropriate documentation for permits, licenses, and regulatory requirements.

What You Bring

• High school diploma or GED required; college degree preferred.
• Professional designations such as CAM, ARM, or CCRM preferred.
• 3+ years of experience in multifamily property management.
• 3+ years of experience leading, developing, and managing on‑site teams.
• Strong financial acumen, including budgeting, reporting, and expense management.
• Solid understanding of leasing, marketing strategies, and resident retention.
• Excellent communication, leadership, and interpersonal skills.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Effective problem‑solving skills with the ability to make sound decisions in a fast‑paced environment.
• Proficiency in Microsoft Office Suite.
• Experience with Entrata, REBA, or similar property‑management systems.
• Self‑starter with strong initiative, accountability, and a results‑driven mindset.
• Flexibility to work extended hours, including time prior to office opening.
• Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed.

Physical Requirements

• Stand, walk, or sit alternately depending on the day’s needs; approximately 70% of time on feet, 30% at a desk.
• Bending, stooping, and squatting for filing and picking up litter around the property.
• Climbing stairs frequently to show and inspect the property.
• Pushing and pulling doors/cabinets to inspect the property.
• Reaching above the shoulders for supplies and inspections.
• Writing/typing for communication.
• Grasping/turning for telephone and doorknob use.
• Finger dexterity to operate office equipment.
• Lifting/carrying 10–25 lb. occasionally.
• Constant need for vision in small detail and beyond arm’s reach for screens, reports, forms, and property inspections.
• Constant need for hearing to communicate with staff, vendors, residents, and prospects in person and on the telephone.

Why Join Us?

At Park Lafayette, you’ll join a team supported by the experience and resources of both Mandel Group and Cottonwood Residential. Together, we share a commitment to operational excellence, collaboration, and creating exceptional living experiences for our residents. As Property Manager, you’ll play a key leadership role with the backing of two seasoned multifamily organizations, enjoy competitive compensation and benefits, and have professional growth opportunities while making a meaningful impact at a premier community.