Property Manager

About the role

The Property Manager leads all aspects of a single asset or portfolio of commercial, industrial, and/or retail properties and coordinates all marketing, operations, and financial activities per client and/or company requirements.

Responsibilities

• Ensure services are provided consistent with policies, procedures, and regulations, as well as contractual obligations and standards.
• Cook up and oversee daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track deadlines to meet client and company objectives; elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; provide formal coaching, mentoring, supervision, and guidance; recruit and hire new team members; monitor training and development of staff; develop and deliver performance reviews.
• Direct, review, and approve vendor invoice payments and other accounting-related activities following the terms of the management agreement, LPC policies, and property management approval authorization limits.
• Direct and control the preparation and delivery of timely, accurate, and insightful monthly reports, as well as annual operating and capital budgets; prepare and submit tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges to the client.
• Maintain oversight of contracted terms that impact the financial performance of the asset/company; report on expirations, covenants, restrictions, and other encumbrances that drive decision-making and asset value.
• Cook up and oversee all lease administration activities with the lease administrator and accounting; review all lease setups, lease changes, reporting, etc., and provide final approval.
• Cook up and oversee all tenant move-ins and move-outs, and "walk-through" spaces with tenants and the tenant improvement department; maintain vacant spaces in "tour-ready" condition; ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition.
• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; craft, deliver, and communicate an effective tenant care program that maximizes tenant retention.
• Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value; manage the quality of vendor service delivery to ensure contract compliance and desired value.
• Proactively collect rent and other charges in accordance with lease terms and report the status of AR to client(s) with recommendations for action; prepare client-approved standard legal notices.
• Ensure that at least monthly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning; contract for and coordinate vendors.
• Document plans and preparations for emergency response; ensure resources, supplies, and backups are in place to effectively recover from adverse events; coordinate drills and other required training.
• Perform as primary contact with property owners, serving as Owner Representative to ensure objectives are being met.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree (BA/BS) preferred; minimum of 3-5 years of related experience and/or training; or a combination of education and experience; experience with commercial office, retail, and/or industrial properties is highly preferred.
• Real Estate License required where mandatory by local regulation; CPM or RPA professional designation or candidacy preferred.
• Intermediate to advanced skills with Microsoft Office Suite, including Microsoft Excel required; knowledge of Yardi or MRI and Kardin preferred.
• Excellent written and verbal communication skills; ability to clearly and effectively convey complex topics with a positive tone to achieve operational and relationship objectives.
• Advanced knowledge of financial terms and principles required; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports; ability to prepare or draft recommendations for cost/benefit propositions, ROI analysis, and other business proposals.
• Strong organizational skills that deliver timely results and influence team productivity.
• Advanced analytical and quantitative skills required.
• Fundamental leadership experience or significant collaborative contributions within a high-functioning team.
• Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and the leadership team.
• Strong organizational skills with an inquisitive and entrepreneurial mindset.
• Ability to travel daily to assigned properties as necessary.
• Ability to work after hours, weekends, holidays, and during emergency situations to meet the needs of the client.
• Ability to read and write English in order to understand manuals and procedures, and to write reports.

Physical Requirements

• Ability to sit/stand/walk for long periods of time.
• Manual dexterity to operate a computer keyboard, phone, and other office equipment.
• Eyesight that allows for reading a computer screen, phone screen, reports, etc.
• Hearing that allows for hearing/understanding spoken words.
• Lifting and carrying up to 20 lbs.