Property Manager (1032 - Raleigh, North Carolina)

Under the direction of the Regional Property Manager, the Property Manager oversees all phases of property operations — general administration, maintenance, personnel, and resources — to maintain the property in good physical condition with a stabilized fiscal operation. Weekend hours: Occasional Saturdays 10 AM – 5 PM. Travel and occasional use of a personal vehicle are required.

Responsibilities

• Train and be responsible for work performed by all supervised staff members.
• Hire and terminate employees in accordance with Drucker + Falk LLC policy.
• Perform written employee evaluations and recommend salary increases or advancement.
• Maintain accurate payroll records and adhere to payroll policies and cutoff dates.
• Adhere to all Drucker + Falk LLC policies contained in the Reference Library.
• Assist in leasing apartments; prepare, process, and sign all leases and related forms.
• Assist in rent collection and handle delinquency matters.
• Maintain necessary records of all financial transactions for the property.
• Follow all Drucker + Falk, LLC accounting policies (account numbers, daily income/expense requirements, accounts payable, monthly and special accounting items).
• Prepare daily bank deposits.
• Purchase office supplies per company policy.
• Supervise outside contractors working on the property.
• Handle all move-in and move-out details, including apartment inspection check-ins and check-outs.
• Ensure residents are provided with a clean, well‑maintained community.
• Operate within budget and notify the Regional Property Manager of any variances.
• Resolve resident complaints.
• Report accidents and emergencies immediately and prepare proper reports.
• Ensure maintenance requests are handled promptly; notify residents of any delays.
• Continually inspect property and improvements, record deficiencies, and take corrective action within budget.
• Establish schedules and assign personnel for routine maintenance and emergency coverage.
• Establish schedules and assign personnel for office coverage and resident assistance.
• Perform all aspects of marketing the apartment community.
• Work with the Regional Property Manager to prepare the annual operating budget.
• Maintain courteous, continuous communication with employees, residents, applicants, and vendors.
• Perform other duties as assigned.

Supervisory Responsibilities

• Include staff in planning, decision‑making, facilitating, and process improvement.
• Take responsibility for employees’ activities.
• Provide regular performance feedback.
• Develop employees’ skills and encourage growth.
• Solicit and apply feedback from employees, residents, and owners.

Education and/or Experience

• 4‑year degree (preferred)
• 2‑year associate degree
• 7 years general, full‑time business experience
• 3 years experience in property management

Certificates, Licenses, Registrations

• ARM, CAM, RAM, or HCCP preferred

Other Skills and Abilities

• Knowledge of residential property management

Special Skills Required

• Ability to successfully interact with people
• Good organizational skills
• Good verbal skills
• Strong customer service/satisfaction philosophy
• Proficient sales skills
• Professional image
• Yardi skills preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Outstanding growth potential
• Paid sick leave
• Vacation and holidays
• Health, dental, and life insurance
• 401(k) participation