Property Management Evening Steward

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now expanding the community to add more than 1,400 new neighbors over the next 5–10 years.

About the Role

At Community First! Village, the Neighbor Care department supports neighbors—formerly chronically homeless individuals—by providing opportunities to settle, cultivate, and care for themselves and others. The Property Management team empowers neighbors through accountability, mutual respect, and a relational approach to create a peaceful and healthy community. This role serves as the primary onsite Property Management and Neighbor Care presence during afternoon and evening hours, offering relational support, lease compliance oversight, and urgent operational response when senior daytime staff are not onsite. The PM Evening Steward exercises independent judgment and acts as a key point of contact for neighbors, staff, maintenance, and emergency services during scheduled hours.

This is a full-time, non-exempt position reporting to the Property Manager. The role operates Tuesday through Saturday, 12:00 PM–8:30 PM, with occasional additional hours based on community needs. The position is based at Community First! Village, located at 9301 and 9116 Hog Eye Road, Austin, TX 78724.

Responsibilities

Operations, Leasing & Administrative

• Maintain accurate records in AppFolio, including rent collection, payment posting, payment audits, deposits, and lease-related documentation
• Communicate with neighbors regarding rent balances, delinquent rents, and lease-related notices following established Property Management protocols
• Generate and post lease notices, violation notices, notices to vacate, and other formal communications as needed
• Attend required staff, Town Hall, and departmental meetings

Maintenance Awareness & Emergency Response

• Conduct routine evening walkthroughs to identify maintenance, safety, and lease compliance concerns across the property
• Assess maintenance issues and distinguish between routine concerns and urgent or emergency situations
• Respond promptly to maintenance and safety emergencies during scheduled hours, coordinating with emergency services, utility providers, on-call maintenance staff, or senior leadership as needed
• Submit accurate and timely work orders, incident reports, and emergency documentation in AppFolio
• Communicate clearly and calmly with neighbors during emergencies and remain onsite to support response efforts as needed

Lease Compliance & Community Stewardship

• Observe, document, and report lease violations, safety concerns, and community rule non-compliance during scheduled hours
• Maintain a working knowledge of lease terms and community rules to accurately identify and address non-compliance
• Communicate lease expectations respectfully and clearly to neighbors in alignment with the Property Management team's relational approach
• Manage after-hours and Saturday access control systems and address access-related concerns
• Review camera footage as needed in response to emergencies, incidents, or lease violations
• Maintain a positive and professional working relationship with the Travis County Sheriff's Department during scheduled hours

Neighbor Relations, De-escalation & Conflict Resolution

• Exercise sound independent judgment as the primary onsite Property Management and Neighbor Care presence during evening hours
• Build healthy and supportive relationships with neighbors during afternoon and evening hours, serving as the primary onsite point of contact Tuesday through Saturday
• Respond to neighbor concerns, housing-related requests, and work order needs
• Identify concerns that may impact housing stability and collaborate with Property Management and Neighbor Care teams as needed
• Serve as the primary de-escalation resource during evening hours, responding calmly and professionally to conflict, behavioral concerns, and crisis situations
• Document significant de-escalation incidents and communicate outcomes to the Property Manager and relevant team members
• Escalate situations to emergency services or senior staff when appropriate

• Other duties as assigned

Requirements

• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals
• Comfortable serving as the primary onsite point of contact during evening and weekend hours, exercising sound judgment and independent decision-making
• Demonstrated proficiency in de-escalation techniques and conflict resolution, particularly within vulnerable or formerly homeless populations
• Experience working with people who have mental illness, trauma, and addiction preferred
• Property management experience preferred
• General working knowledge of property maintenance and building systems (plumbing, electrical, HVAC) sufficient to identify concerns, assess urgency, and coordinate an appropriate response
• Ability to quickly and accurately distinguish between routine maintenance issues and emergencies, and to act decisively and calmly when an emergency response is required
• Strong organizational skills and keen attention to detail, particularly in documentation and lease compliance reporting
• Proficient in Microsoft Office Suite applications
• Highly self-motivated with the ability to manage multiple priorities, exercise sound independent judgment, and work autonomously during evening hours when senior staff are not on-site; collaborative spirit and ability to work well as part of a team when needed
• Strong neighbor/client service skills with experience handling difficult and challenging interactions with composure and compassion
• Valid driver's license

Work Environment & Physical Demands

• Ability to move about all phases of Community First! Village
• Ability to work in an office setting as well as in outdoor and residential community environments
• Ability to walk, stand, and move throughout the property for extended periods of time
• Ability to lift up to 25 pounds
• Occasional response to after-hours needs as part of an on-call rotation

Benefits

• Day one 100% employer-paid health, dental, vision, life, short-term disability, and long-term disability insurance
• Generous paid time off and holiday pay
• Matching 401(k) retirement plan
• Corporate discount program
• Professional development opportunities
• Employee Assistance Program
• Paid parental leave
• Wellness partnership benefits

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.