Property Manager

About the role

The Property Manager plays a key role in delivering an exceptional housing experience for our residents while ensuring our properties operate efficiently and remain compliant with applicable regulations. This position oversees the day-to-day leasing, occupancy, resident relations, compliance, and administrative functions for a portfolio of affordable and supportive housing properties.

Key Responsibilities

• Coordinate the leasing process from application through move-in.
• Manage waiting lists, applicant files, and vacancy pipelines to promote timely occupancy.
• Prepare leases, renewals, recertifications, transfers, and occupancy documentation.
• Carefully coordinate resident move-ins, move-outs, and unit transfers.
• Respond promptly and professionally to applicant and resident inquiries.
• Build positive relationships with residents while providing exceptional customer service.
• Address resident concerns professionally and compassionately while applying agency policies consistently.
• Support residents through changes in housing needs and coordinate reasonable accommodations as appropriate.
• Foster welcoming, respectful, and well-managed communities.
• Maintain accurate resident files and property records.
• Coordinate annual certifications, inspections, and compliance activities.
• Support compliance with HUD, NJHMFA, NJDCA, DMHAS, Housing Authorities, and other applicable program requirements.
• Partner with the Facilities team to coordinate maintenance activities, inspections, and unit turnovers.
• Ensure Propertyware and other agency systems remain accurate and up to date.
• Collaborate with Facilities, Fiscal, Programs and Services, Development, and Executive Administration.
• Build productive relationships with vendors, contractors, Housing Authorities, subsidy providers, attorneys, and community partners.
• Identify opportunities to improve processes, customer service, and operational efficiency.
• Participate in professional development and organizational initiatives.
• Perform other duties as assigned in support of Triple C's mission.

What Success Looks Like

Successful Property Managers at Triple C are professionals who take ownership of their work and consistently deliver exceptional service to residents and community partners. The ideal candidate:

• Is highly organized and manages multiple priorities effectively.
• Demonstrates exceptional follow-up and follow-through.
• Buils trusting relationships while maintaining professional boundaries.
• Treats every resident, applicant, coworker, and partner with dignity and respect.
• Communicates clearly, professionally, and respectfully.
• Solves problems proactively and exercises sound judgment.
• Adapts quickly to changing priorities and operational needs.
• Collaborates effectively across departments.
• Embraces continuous learning and process improvement.
• Takes pride in supporting Triple C's mission and values.

Minimum Qualifications

• Associate's degree or equivalent professional experience required; Bachelor's degree in Business Administration, Public Administration, Property Management, Real Estate, Human Services, Social Work, or a related field preferred.
• Minimum of two (2) years of experience in property management, affordable housing, leasing, customer service, nonprofit operations, or a related field.
• Strong organizational, planning, and time management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and the ability to learn agency software systems.
• Valid driver's license with an acceptable driving record.
• Ability to successfully complete required pre-employment screenings.

Preferred Qualifications

• Experience with affordable or supportive housing programs.
• Knowledge of HUD, NJHMFA, NJDCA, Housing Choice Voucher, LIHTC, or similar affordable housing programs.
• Experience using Propertyware or comparable property management software.
• Experience coordinating regulatory inspections, certifications, and housing compliance.
• Professional certifications such as COS, HCCP, ARM®, CPM®, or similar credentials.