Property Director

About the Role

The Property Director is responsible for the all-around management of a residential multi-family community, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.

Responsibilities

• Oversee and manage all aspects of assigned asset.
• Manage leasing activities to ensure budget goals are consistently achieved.
• Recruit, interview, and select qualified team members in collaboration with Regional Leadership and Talent Advisors.
• Provide guidance, mentorship, support, and coaching to the on-site team, including managing separations when necessary.
• Oversee all Crown Residential systems to maintain accurate and timely data.
• Understand, follow, and promote the Crown Residential Bonus Program, educating and assisting the team to excel on Key Performance Indicators (KPIs).
• Ensure 100% compliance with all training in Crown Residential’s training platform.
• Produce weekly, monthly, and quarterly reports on property performance.
• Analyze and scrutinize budgets, outlining all financial information produced.
• Monitor and respond to survey results and reputation management through an online portal to identify and resolve issues.
• Diagnose potential issues in staff performance, reporting, budgeting discrepancies, and overall property performance.
• Analyze market research and stay current on competitive information, collaborating with the Marketing Department on solutions.
• Achieve competitive market occupancy and net growth rent, meeting or exceeding monthly and quarterly revenue goals.
• Review monthly financial reports and communicate findings and solutions to Regional Director and leadership.
• Plan and market monthly community functions for resident engagement and occupancy growth.
• Ensure the safety of team members and residents, mitigating risk and communicating potential issues to leadership.
• Manage income and expense revenue and control.
• Conduct property inspections to ensure cleanliness and professional appearance of common areas and amenities.
• Review resident leases, applications, price changes, and renewals; collect rent fees according to company policies.
• Conduct move-in orientations, apartment inspections, and move-out condition assessments.
• Monitor community compliance with Fair Housing, Fair Employment, and ADA laws.
• Inspect properties for visual and maintenance issues to avert risk and ensure completion to standards.
• Oversee the purchase of supplies and conduct quarterly audits on high-priced items such as appliances.
• Perform any other assigned duties.

Requirements

• High school diploma or equivalent (required).
• Associate or Bachelor’s degree (preferred).
• Minimum of 2 years’ experience in multi-family, sales, retail, hospitality, property management, or a related field.
• Previous lease-up/new construction experience.
• Prior customer-facing experience.
• Prior experience managing people.
• Industry certifications (ARM, CAM, CPM, NALP, etc.) (preferred).

Skills

• Excellent customer service skills.
• Ability to motivate and empower staff to achieve property goals.
• Strong leadership and team accountability, leading by example and professionalism.
• Exceptional written and verbal communication skills.
• Strong intermediate mathematical abilities and experience reading community financials.
• Proficiency in Microsoft Word, Outlook, Excel, and industry-specific platforms.
• Knowledge of computer operating systems (Microsoft Office Suite).
• Ability to work flexible hours, including weekends, and in excess of 40 hours per week.
• Consistent, in-person attendance during assigned hours at the workplace.
• Overnight travel may be required for training.