Property Claims Representative (Desk Adjuster)

About the role

Deliver fair, timely outcomes on property claims while supporting customers through the moments that matter most. Hastings Insurance is seeking a Property Claims Representative (Desk Adjuster) to join our Claim team.

Responsibilities

• Manage a personal caseload of property claims from initial assignment through resolution.
• Investigate losses by reviewing claim details, gathering documentation, and assessing coverage.
• Evaluate damages and determine appropriate settlement outcomes within authority.
• Communicate clearly and consistently with policyholders, agents, and vendors throughout the claim process.
• Review estimates, invoices, and supporting documentation to ensure accuracy and completeness.
• Cook up and maintain appropriate reserves throughout the life of each claim.
• Document all claim activity thoroughly and accurately within the claim system.
• Identify and pursue salvage and subrogation opportunities when applicable.
• Identify potential fraud indicators and refer as appropriate.
• Collaborate with internal partners across underwriting, loss control, and other departments.
• Participate in ongoing learning and development to build claim knowledge and expertise.

Requirements

Prior experience in property claims adjusting preferred for more experienced candidates. Strong customer service and communication skills. Ability to make sound decisions and apply critical thinking in claim situations. Comfort managing multiple tasks and priorities in a structured environment. Basic computer skills, including Microsoft Office. Strong organizational skills and attention to detail. Ability to work both independently and as part of a team.

Qualifications

Bachelor’s degree preferred or equivalent combination of education and experience.

Skills

Basic computer skills, including Microsoft Office.

Benefits

At Hastings Insurance, we are a trusted partner to our agents, policyholders, and the communities we serve. For more than 135 years, we have helped individuals, families, and businesses protect what matters most and rebuild after loss. We are proud to be rated A (Excellent) by A.M. Best Company, reflecting our financial strength and long-term stability. While our history is strong, our focus is forward. We invest in technology, strengthen partnerships with independent agents, and continuously refine our products to meet the evolving needs of today’s customers. Our strategy centers on responsible growth, expanding our reach while remaining agile, disciplined, and service-driven. Our people make that possible. Hastings employees thrive in a down-to-earth, collaborative environment that values initiative, accountability, and steady progress. We offer a competitive benefits package that includes a 401(k) with company matching contributions, generous vacation and sick leave, fully paid tuition and professional development reimbursement, and incentive compensation bonus opportunities.

Pay

Competitive salary commensurate with experience.

Schedule

Standard Monday through Friday schedule during our core business hours of 8:00 a.m. to 4:30 p.m.