Property Claims Director - West

Key Responsibilities

• Lead a large geographically dispersed Property Claims organization.
• Drive achievement of financial, operational, customer, and talent objectives.
• Maintain accountability for loss cost, claim expense management, claim quality, and compliance outcomes.
• Ensure consistent execution of claim policies, procedures, and regulatory requirements.
• Monitor business performance and implement corrective actions to improve results.

Strategic Planning & Transformation

• Develop and execute strategies that advance claim effectiveness, customer outcomes, and operational performance.
• Partner with Claims Delivery leaders to identify opportunities for process redesign, technology enablement, and advanced analytics solutions.
• Lead initiatives that modernize claim operations and support a digital-first claims experience.
• Apply industry insights, emerging trends, and best practices to strengthen organizational capabilities.
• Align operational strategies with long-term corporate objectives and business priorities.

Process Improvement & Innovation

• Drive continuous improvement efforts across claim workflows, operating models, and customer interactions.
• Design and implement operational improvements that increase efficiency, consistency, and quality.
• Leverage data, predictive analytics, and performance trends to identify opportunities and address emerging challenges.
• Partner with technology teams and vendors to implement solutions that enhance the claim experience for customers and employees.
• Foster a culture of innovation and accountability focused on improving business outcomes.

Talent & People Leadership

• Create an inclusive and high-performing work environment that attracts, develops, and retains top talent.
• Build succession plans and leadership development strategies to ensure organizational continuity.
• Monitor staffing levels, workload distribution, and resource planning to support business needs.
• Establish clear performance expectations and provide ongoing coaching and development.

Customer & Stakeholder Leadership

• Champion a customer-focused culture that prioritizes empathy, responsiveness, and service excellence.
• Build strong partnerships across Claims, Product, Legal, Compliance, Technology, Analytics, and other enterprise functions.
• Collaborate with field and home office leaders to identify business trends and implement strategic solutions.
• Influence enterprise initiatives that improve claim outcomes and profitability.

Supervisory Responsibilities

This job does have supervisory duties.

Education And Experience

• Bachelor's degree is preferred or equivalent combination of education and experience.
• 10+ years of progressive P&C claims leadership experience within Property, Casualty, Auto, or Liability.
• Property or Physical Damage experience strongly preferred.
• 5+ years of experience leading large, geographically dispersed teams.
• Proven success driving operational performance, process improvement, and organizational transformation.
• Experience managing financial results including loss cost and expense performance.
• Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders.

Skills And Capabilities

• People Leadership & Talent Development: Track record of building, developing, and leading high-performing large organizations; establishes clear decision rights, accountability, and operating cadence while developing future leaders and succession pipelines.
• Operational Expertise: Brings strong operational expertise, with a proven ability to optimize processes, drive execution against strategic priorities, and deliver consistent, high-quality results across complex business environments.
• Regional Execution & Results Orientation: Ability to translate enterprise strategy into disciplined regional execution, balancing local market needs with standardized operating models to achieve measurable results.
• Business Acumen & Analytical Rigor: Advanced business acumen with strong analytical skills; uses data, insights, and technology fluency to inform decisions and foster a culture of disciplined execution.
• Innovation & Process Orientation: Natural business process innovator with strong learning agility and a continuous-improvement mindset.
• Influence: Proven capability to successfully influence decision-makers and collaborators at all levels - upward, downward, and laterally. Able to build alignment, negotiate effectively, and drive outcomes without relying solely on positional authority.
• Change Leadership: Proven ability to lead large, multi-location teams through significant change, including business transformations, systems implementations, and organizational integrations.

Pay

Compensation offered for this role is $167,500.00 - $229,750.00 annually and is based on experience and qualifications.