Property Claims Adjuster II (Fort Worth / Tarrant County, TX - WFH)

About the role

Territory: This role covers the Fort Worth, TX and surrounding areas.
Ideal Candidate Locations: The ideal candidate will live in Fort Worth / Tarrant County area.
This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection. Depending on claim volume, this role may also support additional territories in a desk adjuster capacity. Occasional overnight travel may be required in this role.
Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the territory.

Responsibilities

• Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• SUBMIT SEVERE INCIDENT REPORTS, REINSURANCE REPORTS AND OTHER INFORMATION TO CLAIMS MANAGEMENT AS NEEDED.
• PARTNERS WITH SPECIAL INVESTIGATIONS UNIT AND SUBROGATION TO IDENTIFY FRAUD AND SUBROGATION OPPORTUNITIES. ASSISTS OR PREPARES FILES FOR LAWSUIT, TRIAL, OR SUBROGATION.
• INITIATES AND CONDUCTS FOLLOW-UPS THROUGH PROFICIENT USE OF CLAIMS AND OTHER RELATED BUSINESS SYSTEMS.
• DELIVERS AN OUTSTANDING CUSTOMER SERVICE EXPERIENCE TO ALL INTERNAL, EXTERNAL, CURRENT AND PROSPECTIVE NATIONWIDE CUSTOMERS. ADHERES TO HIGH STANDARDS OF PROFESSIONAL CONDUCT WHILE PROVIDING DELIVERY OF OUTSTANDING CLAIM'S SERVICE.
• MAY PERFORM OTHER RESPONSIBILITIES AS ASSIGNED.

Requirements

• 3-5 years of insurance field/property claims handling or adjusting experience
• Solid experience/proficiency with Xactimate
• Solid experience writing own estimates and handling claims start to finish
• Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc
• Strong customer service competency
• Strong written & verbal communication skills

Qualifications

• CAT duty is a requirement of this role

Skills

• General knowledge of insurance theory and practices, and contracts and their application
• Property estimating and automated claims systems
• Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims
• Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience
• Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions
• Ability to establish repair requirements and cost estimates for property losses
• Ability to evaluate and successfully advise on property claims
• Organizational skills to prioritize work
• Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public
• Able to provide leadership to less experienced claims associates
• Able to safely access and inspect rooftops using a ladder
• Able to make physical inspections of property loss sites; including climb ladders, balance at various heights and rooftops up to 8/12 pitch stoop, bend and/or crawl to inspect vehicles and structures; work outside in all types of weather
• Able to work irregular hours and to travel with possible overnight requirements
• Able to be on-call
• Able to work catastrophes (CAT)
• Able to work extended and/or non-standard hours as required
• Able to have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards

Benefits

• Medical, Dental, Vision
• 401k with company match
• Company-paid Pension plan
• Paid time off
• More!