Property Claim Representative - Northwest Ohio

About the role

Help our property policyholders when they need it most. Hastings Insurance is seeking an Property Claim Representative to join our Claims team, supporting policyholders throughout Northwest and North Central Ohio. In this role, you'll investigate, evaluate, negotiate, and resolve property claims while delivering responsive, professional service to our policyholders and agency partners. We're looking for someone who combines strong customer service ability with sound judgment, effective communication, and a commitment to achieving fair and timely claim resolutions.

Responsibilities

• Manage an assigned caseload of property claims from initial investigation through resolution, ensuring timely, accurate, and equitable outcomes.
• Investigate and evaluate property losses, determine applicable coverage, assess damages, and negotiate appropriate claim settlements in accordance with policy provisions and established guidelines.
• Communicate regularly with policyholders, claimants, agents, and other involved parties to provide updates, explain the claim process, and facilitate timely resolutions.
• Establish and maintain accurate claim reserves, thoroughly document claim activities, and ensure claim files reflect appropriate investigation and settlement decisions.
• Identify and pursue salvage, subrogation, and other opportunities to minimize claim costs.
• Coordinate with independent adjusters, contractors, and other outside experts as needed to support claim investigations and resolutions.
• Recognize potential fraudulent activity and refer appropriate matters to the Special Investigations Unit.
• Collaborate with internal teams, including Underwriting, Loss Control, and Sales, to share relevant claim information and support effective business operations.
• Maintain compliance with applicable state and federal regulations, company policies, and established claim handling procedures.

Requirements

• Prior property claims handling experience is preferred, including experience investigating, evaluating, and resolving property losses.
• A bachelor's degree is preferred; an equivalent combination of education, training, and relevant work experience will also be considered.
• Knowledge of property insurance coverage, claim investigation practices, damage assessment, and settlement procedures.
• Excellent verbal, written, and interpersonal communication skills, with a demonstrated commitment to customer service.
• Sound critical thinking, problem-solving, and decision-making abilities.
• Effective negotiation and conflict resolution skills, with the ability to navigate challenging situations while maintaining positive professional relationships.
• Strong organizational and time management skills, with the ability to independently manage competing priorities and an active claim caseload.
• Proficiency with Microsoft Office applications and the ability to effectively utilize claim management systems.
• Ability to work independently while collaborating effectively with colleagues and external partners.
• Ability to obtain and maintain applicable state adjuster licenses and continuing education requirements.

Location & Schedule

This is a full-time, salaried position working Monday through Friday, 8:00 a.m. to 4:30 p.m. This is a remote, field-based position supporting an assigned territory within Northwest or North Central Ohio. Preference will be given to individuals located in either the Toledo or Sandusky areas, however