Property & Casualty Claims Manager (Workers' Compensation & General Liability)
About the role
We are seeking a P&C Claims Manager (Workers' Compensation & General Liability) to manage our workers' compensation and general liability claims across all our restaurants. This role is based at our Los Angeles Support Center.
Responsibilities
Direct the claims adjusting service provided by our workers' compensation carrier, overseeing the process from first report of injury through closure.
Review and challenge reserves, track incurred costs, drive resolution and settlement within an established authority framework, and pursue subrogation and fraud referrals.
Oversee the carrier's handling of general liability claims, managing intake, notice, reserves, and defense strategy against the program's deductible structure.
Build and partner with the People Team and Restaurant Operations on the return-to-work and modified duty program to reduce lost-time exposure, and serve as a clear, consistent point of contact for injured team members.
Manage carriers, nurse case managers, and other claims vendors, coordinate with defense counsel on litigated claims, and support the annual insurance renewal with loss runs and exposure data.
Work in partnership with the Customer Experience (CX) team to directly settle incidents and claims.
Maintain claims data and reporting, surface trends by location and injury type to inform safety and program decisions, and ensure compliance with jurisdiction-specific reporting, OSHA recordkeeping, and Medicare Secondary Payer requirements.
Requirements
5+ years managing workers' compensation claims, and ideally general liability claims, in-house, at a carrier, or at a third-party administrator.
Multi-state and California experience strongly preferred.
Working knowledge of workers' compensation systems (reserving, return to work, medical management, litigation, and settlement) and general liability claims handling.
Experience directing or closely overseeing a carrier-provided claims and adjusting service and managing claims vendors and defense counsel.
Strong analytical skills and comfort with claims data, loss runs, and reporting tools.
Sound judgment about when to act within authority and when to escalate to Risk + Safety leadership.
Qualifications
Highly organized with strong follow-through, able to manage a large, fast-moving claims portfolio and competing deadlines.
Credibility with carrier claims service and adjusters, knowing when to push on reserves or strategy and how to hold them to their commitments.
A return-to-work mindset and the partnership skills to get team members back to appropriate work and keep lost-time costs down.
A clear, empathetic communicator who works credibly with injured team members, field operators, executives, carriers, and outside counsel.
Skills
Strong analytical fluency, able to read claims and loss data and turn it into recommendations leadership can act on.
Sound judgment about when to act within authority and when to escalate to Risk + Safety leadership.
Benefits
Highly competitive pay + bonus plan
Three different medical plans to suit your and your family's needs
Dental and Vision insurance
Flexible PTO plan
401k program
Employee HSA and FSA
Complimentary greens
An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
A collaborative team of people who live our core values and have your back
A clear career path with opportunities for development, both personally and professionally
Free sweetgreen swag
Pay
Starting salary range based on experience: $84,000—$119,000 USD
Schedule
Based at our Los Angeles Support Center