Property Adjuster I

Position Summary

Exercises independent discretion or judgment in handling property claims within designated level of authority. Also responsible for servicing assigned territory and may handle litigated claims.

Duties and Responsibilities

• Contacts policyholders regarding property claims within level of authority.
• Conducts investigations, interviews insureds and witnesses, inspects damage and prepares estimates.
• Evaluates and makes recommendations regarding coverage of claims.
• Handles property claims within designated authority.
• Sets and maintains adequate reserves.
• Obtains and reviews reports, statements, records and related materials as required.
• Evaluates information to determine coverage and total value of claim.
• Determines payments and issues checks or declines payment as required.
• Documents claim files and submits final report to file for closure.
• Identifies subrogation situations and initiates appropriate action.
• Serves assigned territory and brings assigned claims to conclusion.
• Interacts with Agents and district sales managers on matters of mutual concern.
• Handles property claims involving damages or coverage. May handle litigated claims, including negotiating with plaintiff attorney, or coordinates litigation with defense counsel as required.
• Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.
• Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.
• Successfully completes Technical Learning Center Training within one year of hire date.
• Participates on Catastrophe Team when required.

Qualifications

• Minimum Educational and Experience Requirements: High School Diploma or GED and two years of claims handling experience, or equivalent required; or High School Diploma or GED and successful completion of ERIE sponsored formal education; or Bachelor’s Degree required.
• Additional Experience: Incumbent must live in territory assigned unless a change is approved by the company. Position requires incumbent to serve on catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.
• Designations and/or Licenses: Willingness to pursue and complete Technical Learning Center Training required. Successful completion of AIC 33 and AIC 35 preferred. Willingness to obtain and maintain any required licenses.