Property Adjuster - Field Estimating - Columbus, GA

About the role

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of customers’ evolving needs—from advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and device and identity protection. As a Field Property Adjuster, you will provide exceptional service to policyholders by traveling to customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. You will also handle virtual claims nationwide using platforms such as Xactimate and ClaimsX Video Collaboration, with a particular focus on water losses.

Responsibilities

• Customer Service Expert – embody Allstate’s Claims Culture by being caring, empowering, and restoring; show compassion, clarity, and partnership in each claim.
• Investigator – independently investigate property claims by reviewing damage and interpreting policies to determine coverage.
• Effective Communicator – use phone, email, and video chat to guide customers through a fast, fair, and easy claims process, adapting to their preferred communication method.
• Negotiator – evaluate and negotiate claim settlements with customers, vendors, third‑party carriers, and claimants using legal and business standards, employing tactics for challenging situations.
• Problem Solver – utilize estimate tools, job aids, and settlement platforms while applying critical thinking in a fast‑paced environment.
• Recorder – protect the company financially by following policy agreements, maintaining clear records in the claims system, and ensuring timely, accurate documentation.

Qualifications

• 2 years’ previous experience as an outside adjuster (highly desired)
• Proficiency in using Xactimate and other relevant estimating software
• Strong critical thinking and technical skills to assess damages accurately
• Excellent communication and interpersonal skills for exceptional customer service
• Ability to travel to customers' homes and handle virtual claims nationwide
• Detail‑oriented and organized, with a focus on delivering high‑quality work

Requirements

• Residency within the posted location is mandatory
• Willing and able to carry a 50‑pound ladder and access up to a 6/12 pitch on a one‑ to two‑story roof
• Valid driver's license and willingness to travel as part of the job
• Ability to attend approximately 2 weeks of training in Dallas, TX
• Obtain any required adjuster and/or appraiser license within 60 days of hire (including background check)
• If currently holding an active insurance license, terminate all prior appointments before onboarding and maintain no outside appointments during employment
• Eligible for a $1,000 Licensing Sign‑on Bonus if you possess the applicable active licenses (e.g., Home Resident Property & Casualty, DHS Florida/Texas, Appraiser License)
• May qualify for a company car based on annual work mileage; personal vehicle use with mileage reimbursement until company car eligibility is met

Benefits