Property Adjuster - Coordinated Contents

About the role

A day in the life of a Coordinated Property Adjuster, and what it takes to do the job!

As a Coordinated Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will be to handle escalated claims files that have complex contents or additional living expense damages. You will ensure our customers receive the highest level of support and resolution for these specific claims.

Responsibilities

• Handle escalated claims files that have complex contents or additional living expense damages.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Cookordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

Requirements

• Reside in Chicago, IL, Baton Rouge, LA, Missouri, Minnesota, Wisconsin, Iowa, Arkansas, Oklahoma, Kansas, Nebraska, or Alabama.
• Have prior experience using estimating software like Xactimate for complex contents estimating.
• Value providing an effortless customer service experience.
• Enjoy the ability to work independently starting your day from home.
• Look forward to coming up with creative solutions to problems and setbacks.
• Be organized and capable of multi-tasking in a fast-paced environment.
• Have clear and professional communication skills – both written and verbal.

Qualifications

• Required to have a valid driver's license.
• Residency within the posted locations are mandatory for this role.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Insurance Claims
• Multitasking
• Organizing
• Working Independently
• Xactimate

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Pay

$62,000 - $115,245 and is based on experience and qualifications.

Schedule

Monday – Friday; 8 am - 5 pm with rotational weekend duty.