Jobs · Finance · Texas

Prop Claims Spec Field II - CAT/Spikes Team

Mercury Insurance · Dallas, TX · 1 mo ago
Finance$70k–$129k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate like EEO, legal, application instructions, etc. Must preserve all substantive info. We need to parse the posting. Key info: - Intro: "Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! CAT/Spikes Team Position Extended hours may be required during catastrophes or spike claims volume. Flexibility to travel on short notice, up to 50% of the time, and ability to be on call required. if selected for this role, in addition to the 10% added to your base hourly rate you are eligible for while on the CAT/Spike Team, the Company is adding a temporary, incentive of 5% to your base hourly rate, for a total incentive of 15%. The temporary incentive amount is reviewed annually and the Company reserves the right to abandon, amend or modify the incentive at anytime ." - Position Summary: paragraph about helping people, training program, transition into property claims field adjusting position traveling to loss sites, handle some claims via virtual technology and/or collaborate with vendors. The Property Claims Field Adjuster ll will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers. - Geo-Salary Information: "An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $69,845 to $129,284 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) In TX: Typical hiring range is $88,712.01 to $108,425.79 The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location." - Responsibilities: list bullet points (Essential Job Functions: ...). We need to capture each bullet. - Education Qualifications: bullet list. - Experience: bullet list. - Knowledge And Skills: bullet list. - About The Company: paragraph. - Perks And Benefits: bullet list. - Pay Range: "Pay Range USD $76,829.00 - USD $142,213.00 /Yr." Also note there is mention of "Schedule"? Not explicit schedule beyond flexible work shifts, overtime, extended hours during catastrophes, travel up to 50%, on call. Could be considered Schedule section? The instruction: include a section ONLY when posting has real, specific content for it. There's content about flexible work shifts, overtime, extended hours, travel, on call. That could be considered Schedule. But we have no explicit "Schedule" heading in the posting; but we can create a Schedule section if we have content. The rule: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can include Schedule if we have info. The posting mentions: "Extended hours may be required during catastrophes or spike claims volume. Flexibility to travel on short notice, up to 50% of the time, and ability to be on call required." Also later: "Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise. Drive to and from multiple locations and occasionally outside of normal business hours." So we have schedule info. Thus we can include sections: About the role (maybe combine intro and position summary?), Responsibilities, Requirements (maybe Education Qualifications + Experience?), Qualifications (maybe Knowledge And Skills?), Skills (maybe separate?), Benefits, Pay, Schedule. But we must not create thin sections. We need to decide which sections to include with substantive content. We have: - About the role: could be the introductory paragraph + position summary. That's substantive. - Responsibilities: we have list. - Requirements: could combine Education Qualifications and Experience? Or we could have separate sections: Education Qualifications, Experience. But the instruction says prefer a few substantive sections over many thin ones. So maybe combine Education and Experience into a "Requirements" section. - Qualifications: maybe Knowledge And Skills. - Skills: maybe we could merge with Qualifications? But we have both Knowledge And Skills and maybe we could treat that as Skills. - Benefits: we have Perks And Benefits list. - Pay: we have Geo-Salary Information plus Pay Range. - Schedule: we have flexible hours, travel, on call, overtime. We need to ensure we don't repeat info. Let's extract each piece. Intro paragraph: "Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! CAT/Spikes Team Position Extended hours may be required during catastrophes or spike claims volume. Flexibility to travel on short notice, up to 50% of the time, and ability to be on call required. if selected for this role, in addition to the 10% added to your base hourly rate you are eligible for while on the CAT/Spike Team, the Company is adding a temporary, incentive of 5% to your base hourly rate, for a total incentive of 15%. The temporary incentive amount is reviewed annually and the Company reserves the right to abandon, amend or modify the incentive at anytime ." We need to fix grammar: "if selected" lower case; but we keep as is. Position Summary paragraph: "If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you! Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors. The Property Claims Field Adjuster ll will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers." Note: "ll" maybe "II". Keep as is. Geo-Salary Information: "An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $69,845 to $129,284 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) In TX: Typical hiring range is $88,712.01 to $108,425.79 The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location." Pay Range: "Pay Range USD $76,829.00 - USD $142,213.00 /Yr." We need to include Pay section with that info. Responsibilities bullet list: Let's extract each bullet. From text: "Essential Job Functions: Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes. Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers’ home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims. Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed. Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate. Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval. Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements. Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion. At times may direct, monitor, and review files handled by independent adjusters to conclusion. Other functions may be assigned" We need to split into list items. Each sentence could be a list item. But we can group related items. Better to produce
  • for each distinct duty. Let's list: - Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner. - Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes. - Ability to perform field inspections at least 50% of work time (company car provided); this involves traveling to customers’ homes to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims. - Ability to handle virtual claims; must have ability to use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed. - Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate. - Establish reserve amounts within prescribed settlement authority limit and negotiate settlement of claims; recommend claims which exceed personal authority limit to supervisor for approval. - Responsible for effectively and timely communicating with insureds and/or their representatives to resolve issues and ensure customer satisfaction; this includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements. - Prioritize own responsibilities and effectively manage claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion. - At times may direct, monitor, and review files handled by independent adjusters to conclusion. - Other functions may be assigned. That seems good. Education Qualifications bullet list: "Bachelor’s degree preferred or equivalent combination of education and experience. Valid driver’s license is required. Ability to obtain state specific property claims licensing, as required. Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both." Experience bullet list: "Have prior experience using estimating software like Xactimate. Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation Are known for clear and professional communication, both written and verbal Are bilingual and/or have prior military experience is a plus 3-5+ years equivalent industry experience is preferred" We need to clean up formatting: The experience list seems jumbled. Let's parse: - Have prior experience using estimating software like Xactimate. - Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation. - Are known for clear and professional communication, both written and verbal. - Are bilingual and/or have prior military experience is a plus. - 3-5+ years equivalent industry experience is preferred. We'll make each as li. Knowledge And Skills bullet list: "As a Property Claims Field Adjuster 2, you will: Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims Have a passion for outstanding customer service Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate. Be comfortable with and adaptable to new technology and business tools Be able to seamlessly transition between various methods of inspection, including physical

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