PROMOTIONS ASSISTANT

Essential Duties And Responsibilities

• Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.
• Answers phone calls and proactively assists customers (internal and external) with their concerns
• Welcome bus patrons, confirming, counting, balancing and distribution of any coupons.
• Accurately completes paperwork referring to lost or stolen patron articles.
• Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.
• Assists guests by directing them to appropriate areas and contact department for guest needs.
• Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.
• Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
• Work in conjunction with other departments on an as needed basis.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Adheres to all company, state, and regulatory policies and procedures.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Other duties as assigned.

Qualification Requirements

• High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience.
• Marketing experience preferred.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Must have an outgoing, energetic and enthusiastic attitude.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be comfortable initiating conversations and creating a fun environment with our guests.