Promotions Administrator

About the role

Penn Play is seeking a dynamic and enthusiastic individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, be able to handle multiple tasks efficiently, and possess a passion for customer service.

Responsibilities

• Handle customer inquiries via phone, email, and live chat
• Resolve customer issues and complaints professionally and promptly
• Process transactions and provide accurate information about products and services
• Follow up with customers to ensure satisfaction and gather feedback
• Adhere to company policies and procedures

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work independently and manage time effectively
• Experience in customer service preferred

Qualifications

• Strong problem-solving and conflict resolution skills
• Proficiency in Microsoft Office Suite
• Knowledge of hotel or travel industry benefits is a plus

Skills

• Customer service orientation
• Technical proficiency (e.g., CRM systems)
• Attention to detail

Benefits

• Competitive salary
• Flexible schedule options
• Health insurance coverage
• Employee discounts

Pay

$15 - $20 per hour based on experience

Schedule

Variable hours to accommodate shifts and customer demand

Application Instructions

To apply, please submit your resume and cover letter to [email protected]